Posted 2 days ago
Branch Operations ManagerSherwin-Williams · Sudbury
Branch Operations Manager
SudburyOn-site
AI Summary
Supports a Sherwin-Williams commercial paint store manager in running store operations, sales, customer service, merchandising, inventory and staff supervision, and makes outside sales calls to generate leads.
About this role
The Branch Operations Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams commercial paint store. This includes supporting all aspects of store operations, including customer service, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff and be responsible for contacting customers to generate sales leads.
Qualifications
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment
- Must have a valid, unrestricted Driver’s License
- Must have at least High School diploma or a Certificate of Adult Education Completion (CAEC)
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Preferred Qualifications:
- Have at least one (1) year experience working in a retail, sales, or customer service position or have completed a Sherwin-Williams Management Training Program
- Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
- Have previous work experience selling paint and paint-related products
- Have work experience using timekeeping and/or customer relationship management (“CRM”) systems
- Have an associate's degree or higher in business, sales, or marketing
- Willingness to relocate for future job opportunities
- Ability to read, write, comprehend, and communicate in more than one language
Responsibilities
- Support business strategies to increase sales and optimize profitability
- Ensure high levels of customers satisfaction through excellent service
- Build and maintain knowledge of all products to ensure effective customer recommendations
- Build positive relationships with wholesale customers
- Complete store administration
- Ensure compliance with policies and procedures including safety, loss prevention, and security
- Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
- Support employee training, development, performance management, and corrective action
- Respond to and resolve any customer and/or employee complaints
- Partner with Store Manager to make outside sales calls to increase market share
Skills
CRM SystemsCustomer ServiceInventory ManagementLoss PreventionPaint ProductsPerformance ManagementRetail OperationsSalesStaff TrainingStore SafetyTimekeeping SystemsVisual MerchandisingWholesale Relationships
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.