Branch Services Officer

Company: 3801 UOB Vietnam

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

About the Department
The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

Job Responsibilities

Ensure the services delivered to the customers are efficient and courteous

I. Operation: Ensure the effectiveness of branch operations & risk control

• Ensure positive public perception of the Bank by extending a courteous greeting and welcome to customers and visitors by providing accurate and timely customer service
• Prepares accounting registration of daily activities of the department
• Receive cash (FCY / VND) deposit by customers; perform cash withdrawal transactions from customer account
• Ensure that the Source of Funds with the relevant threshold amounts is properly obtained from customers on cash transaction
• Selling and buying of FCY in cash to/from customers
• Perform end of day procedure. Reconcile cash account daily
• Perform compliance checking including but not limited to sanction screen, public figure checking, and local FX control regulation that applicable to products/services
• Handle customer inquiries, refer leads/ queries to appropriate distribution channels, attend to and resolve quickly
• Perform maintenance functions (under Maker role only) such as change of address, telephone number, email address, passport number, account related requests, block status placement & uplift and account closure

II. Service standardization at highest level

• Service standard and quality upheld in the highest level
• Ensuring max level of customer experience and satisfaction at branch by achieving the Branch NPS
• Ensuring customer feedback is handled with care and efficient

III. Growth - Business collaborations

Engage & explore customer needs to achieve the assigned sales collaboration's goal.

IV. Others

• Support team member to fulfill daily tasks with no pending/overdue items
• Assume responsibilities of registered key / combination holder.
• Scan and index SAO/Maintenance application to Core system
• Perform branch internal report such as QMS, branch operation transaction volume,…
• Other tasks/project assigned by BOM from time to time

Job Requirements

• Meticulous with aptitude for numbers
• Efficient, organized with good analytical skills
• Customer service oriented with good communication and problem-solving skills

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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