Business Analyst (Digital Channels – Wealth)

Business Analyst – Technology Solutions(Digital Channels – Wealth)

Overview

We areseekinga highly capableIT Business Analystto support the continued expansion and modernization of ourInternet Banking and Mobile Banking platforms, Straight Through Processing (STP) initiatives, andDigital Wealth capabilitiesdelivered through mobile banking channels.

This role works end-to-end across digital channels, wealth product teams, middle office, and back-office operations toidentifyprocess improvement opportunities, streamline customer journeys, and enable automation through well-defined business and technology solutions.

The successful candidate will play a key role in deliveringWealth-related initiatives within Digital Mobile Banking, including investment, insurance, deposits, and portfolio servicing journeys, while ensuring seamless integration with customer servicing and operational processes.

The ideal candidate brings strong experience inDigital Banking, Wealth Management, and Business Analysis, with the ability to work effectively with diverse stakeholders across business, operations, product, compliance, and technology teams.

Key Responsibilities

Business & Process Analysis

• Develop andmaintainacomprehensive end-to-end understandingof Consumer Internet Banking and Mobile Banking services, including:

• Customer journeys

• Service requests initiation

• STP eligibility

• Backend operational processing for non-STP cases

• Digital Wealth and Investment journeys

• Wealth servicing and transaction fulfilment processes

• Analyzeexisting business processes toidentifySTP opportunities, operational bottlenecks, and areas for automation and optimization.

• Conduct impact analysis, feasibility studies, and gap assessments for system enhancements and process redesign initiatives.

Solution Design & Documentation

• Design and document:

• End-to-end customer service fulfilment process flows

• Business process models and operating models

• Business architecture diagrams

• Data flows and system integration touchpoints

• Translate business requirements into clear user stories, functional specifications, and acceptance criteria, ensuring alignment with target architecture and operational needs.

Stakeholder Collaboration

• Collaborate closely with:

• Digital channels (Internet Banking & Mobile Banking)

• WealthProduct owners and business stakeholders

• Middle- and back-office operations teams

• Technology delivery teams

• Facilitate workshops and discussions to:

• Elicit regional and business requirements

• Gain alignment across stakeholders

• Prioritize enhancements and new feature development

Delivery & Governance

• Partner with technology teams to ensure solutions are implemented in line with business intent, regulatory considerations, and industry best practices.

• Provide guidance and ongoing support throughout thefull delivery lifecycle, from requirement definition through implementation and post-launch stabilization.

• Support and mentor other business analysts as needed across multiple initiatives.

Continuous Improvement

• Stay current withdigital banking trends, industry best practices, and emerging technologiesrelated to:

• Digital Wealth

• Investments and Advisory Services

• Process automation

• STP enablement

• Modern banking platforms

• Proactively recommend innovative solutions to enhance customer experience and operational efficiency.