Business Analyst - Flight Content

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision, our specialist in travel fintech; Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group’s flight content and fulfillment services; Wenrix, the AI Infrastructure for profitable growth in air; andFlygresor.se, Sweden’s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

The Role

As a Business Analyst you will be joining the Sales Air Content team, a team of 30+ analysts and specialists spread out in four different locations, Stockholm, Athens, Mumbai and Madrid. As part of the Sales Department, our team is dedicated to ensuring we can source all flights and flight ancillaries in the world as well as book them. We collaborate closely with both the business and product development departments to create innovative solutions that drive the company’s future success. In this role, you'll have the opportunity to make a direct impact on our core business, working alongside internal and external stakeholders and partners.

This role is specifically within our airline Rich Content Team team based in Athens. Their remit is ‘branded fares’ - the airline bundled upsell products which airlines provide, with various attributes such as luggage, flexible change etc. They also cover airline fare rules which are used in multiple parts of the flow from search, supporting fintech products as well as customer care rules. This is a critical and growing part of our business. We are looking for a results-driven Business Analyst to join our team, who has some experience with helping automate tasks focusing on expanding the coverage of Branded Fares and Fare Rules domain through the cooperation with our providers and internal technical teams. In this strategic role, you will be responsible for expanding our portfolio of the carriers that support Branded Fares and Fare Rules, ensuring quality and accuracy KPI’s and helping drive automation for manual processes.

You will work within a highly competent team that will support you to become an expert within the area and build a career within the Air Content domain.

Responsibilities

• Content Gap Analysis: Continuously assess our content coverage, identify gaps, and prioritize integrations to ensure we have comprehensive and competitive content in our portfolio.

• Integration Strategy: Develop and implement strategies for integrating new branded fare and fare rule content into our platform, ensuring alignment with the company’s goals and objectives

• Collaboration with Stakeholders: Work closely with internal stakeholders, including the product, development, and sales teams, to align integration efforts with business priorities. Collaborate with external partners (airlines and content providers) to ensure smooth and effective integration.

• Data-Driven Decision Making: Utilize data and market insights to drive decisions on which airlines to prioritize for integration. Continuously monitor performance metrics to evaluate the success and accuracy of new integrations and adjust strategies accordingly.

• Stakeholder Communication: Lead discussions with internal and external stakeholders to ensure all parties are aligned on integration objectives, timelines, and expectations. Provide regular updates on integration progress and impact to senior leadership.

• Assist with driving AI automation: Be able to assist with driving AI tooling for alleviating some of the manual checks and test process to speed up integrations & accuracy metrics.

• Testing of Branded Fares and Fare Rules to uncover trends, patterns, and actionable insights aimed at improving content quality. Assist with AI tooling ramp up to validate accuracy of our products.

• Monitor Branded Fares and Fare rules quality and key business performance indicators (KPIs) on a daily basis to ensure operational excellence.

• Utilize a data-driven approach to identify growth opportunities and drive sales, particularly by enhancing content quality and increasing the coverage.

• Create and deliver compelling presentations to both external clients and internal stakeholders, clearly communicating analytical findings and recommendations.

• Coordinate with cross-functional stakeholders across the company to support the development and successful deployment of new functionalities.

• Provide ad-hoc analytical support to guide strategic decision-making.

Requirements

• Problem-solving abilities with a talent for connecting analytical insights to practical, actionable solutions.

• Experience in developing and presenting business solutions, as well as helping drive initiatives from analysis through to successful implementation.

• Proactive and self-driven, with a "can-do" attitude and a commitment to delivering high-quality results in a fast-paced environment.

• Ability to identify and capitalize on opportunities in complex scenarios, with a focus on delivering measurable business outcomes.

• Excellent communication and collaboration skills, particularly in cross-cultural and virtual team environments.

• Comfortable working with colleagues from diverse nationalities and backgrounds, fostering a positive and inclusive team culture.Minimum 1 year of work experience from either the travel industry, revenue management, analytics, finance/economics or similar.

• Bachelor’s degree in business, finance or economics.

• Strong analytical skills with experience in handling large datasets.

• Results-driven mindset with a focus on quick and efficient delivery.

• A strong urge to take proactive ownership and ensure we reach our targets.

• AI knowledge is highly valued.

• Industry experience a plus but not essential - a mindset to learn and question existing process is required.

Benefits

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid

• Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.

• Monthly ticket restaurant card - to spend in one of the thousands of affiliated restaurants, cafes, stores or supermarkets across Greece.

• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.

• Growth – We believe in personal development and continuous education, thus we offer the opportunity of role-related training on tools and best practices.

• We also like to schedule company/department/team activities and events outside the office space!

• We have a relaxed & fun work environment where you can enjoy free breakfast coffee/tea, playing ping pong or video games.

Why Join Us?
You’ll work on a core product that shapes the travel experience of millions of users worldwide, in a dynamic and evolving industry. You'll work with a passionate team dedicated to excellence, be a key player in shaping our flight content strategy, influence partners, and grow in a supportive environment that values innovation. If you're ready to elevate your career and make a real difference in the world of travel, apply now and become a vital part of our mission to be the best in the business!

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.