Business Analyst – Technology Solutions – Corporate (Payment)

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Description:

• A Regional Business Analyst role in IT department to support strategic business solution, drive transformation and product development in the Cash Management domain which can cover Payment and Collection solutions for the Group.

• This role sits at the intersection of business, operation, and technology, driving critical payment and collection initiatives and ensuring seamless delivery.

• Able to effectively and efficiently engage business to understand their business strategy and product requirement to propose a build & implementation strategy that can meet their needs.

• Play a consultant role to business to propose options for consideration and drive outcome.

• Ensure harmony, scalability and compatibility of proposed solution across the Group with regional mindset.

• Able to navigate various dependencies and streams to achieve best outcome for the business within stipulated timeframe and resources provided.

• Stay abreast of market/industry trends and best practices to proactively recommend innovative solutions for business.

Key Roles and Responsibilities:

• Support Enterprise Payment Services platform transformation portfolio as a Business Analyst that can cover multiple initiatives/agile squads and work closely with business partners to drive outcome to meet business objectives.

• Drive workshops, requirement sessions, and stakeholder alignment across multiple teams.

• Gather, document, and validate business and functional requirements with stakeholders regionally.

• Act as a subject matter expert on SWIFT messaging (e.g. MT/MX formats) and cross-border payment processes. Able to breakdown complex problems into clear, structured requirements and solutions.

• Conduct analysis of regional business process, operations and technology solutions to harmonize design and build for maximum output in terms of digital adoption and end to end straight through processing, where possible.

• Provide support to architecture committee and project teams to ensure that target operating models are progressing in line with the preferred strategic architecture / chosen architectures and technology stack.

• Prepare/review test scenarios and test cases, provide support for SIT, UAT and other related activities to ensure business needs are met.

• Develop clear, concise, and visually appealing decks for senior stakeholders.

Requirement:

• 6 – 10+ years of experience as a Business Analyst in payments or financial services.

• Possess end to end business knowledge of Payments all the way from customer initiation via various channels to backend fulfilment, settlement, and financial posting.

• Strong expertise in cross-border payments and high-value payment systems.

• Solid understanding of SWIFT network and messaging standards (ISO 20022/MX).

• Proven experience working on payment transformation, migration, or regulatory projects.

• Strong analytical and problem-solving skills with the ability to assimilate information quickly with attention to details.

• Excellent oral and written communication skills, including documentation and presentation skills.

• Proficiency in presentation tools with strong storytelling ability.

• Able to prioritise tasks and work under pressure with tight deadlines and/or multiple projects.

• Strong interpersonal skills to liaise with business stakeholder and other subject matter experts.

• Demonstrate experience and the ability to work in a culturally diverse and geographically distributed cross-functional teams and build relationships with stakeholders at all levels of the organization.

• Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery.

• Note: This role requires 100% Work In office, currently based at Tampines and will relocate to Punggol.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.