Business Banking Officer

We are looking for a Business Banking Officer to support the growth and servicing of our business-banking portfolio. In this role, you willassistSME and corporate clients with onboarding, account servicing and payment-related requests while ensuring full compliance with KYC, AML/CFT and internal-risk requirements. You will work closely with Sales, Operations,Complianceand other teams to deliver excellent customer experiences and help improve our business-banking processes.

This position is offered on a fixed-term contract for 12 months.

Key responsibilities

• Act as a primary contact for business customers, responding to enquiries and providing clear,accurateinformation on products,servicesand processes.

• Support the acquisition, onboarding and ongoing servicing of SME, corporate and other non-retail clients.

• Collect,reviewandmaintainclient documentation, including company, director,signatoryand ultimate beneficial owner information.

• Coordinate customer due diligence, screening and risk-assessment activities with Compliance and other relevant control functions.

• Identifyincomplete,inconsistentor higher-risk cases and escalate them promptly in line with internal procedures.

• Assistbusiness customers with account opening, maintenance, payment and deposit-related service requests, and issue resolution.

• Maintainaccuraterecords of customer interactions, applications, documentation,decisionsand follow-up actions.

• Work closely with Sales, Operations, Product, Risk, Compliance, Legal and Customer Service to delivertimelycustomer outcomes.

• Monitor service performance, recurring customerissuesand operational risks; recommend practical process improvements.

• Support the launch or enhancement of business-banking products by providing customer and operational input.

• Treat customer data confidentially and act with integrity,fairnessand transparency in all business dealings.

Required qualifications and experience

• Bachelor’s degree in Business, Finance, Banking, Economics or a related field, or equivalent relevant experience.

• 2+ years’ experience in business banking, corporate/SME customer service, banking operations,onboardingor a similar financial-services role.

• Working knowledge of KYC/CDD, AML/CFT and sanctions-screening principles for legal entities and beneficial owners.

• Understanding of business-banking products, customerjourneysand operational processes.

• Strong customer communication,organisationand stakeholder-management skills.

• High attention to detail, soundjudgementand ability to manage multiple cases to deadlines.

• Proficiencywith Microsoft Office and CRM/core-banking or workflow systems.

• Professional Englishrequired;additionalrelevant European languages are an advantage.

The starting salary for this position is €27k gross per year.