Business Development Executive: Priority Services (Corporate Sales)

At Get Licensed, we help people get training, get licensed and find work, and we do this by leveraging technology to make the whole process as efficient and easy as possible. We operate across a number of verticals, and we're looking to expand those verticals to cater to demand in the UK. We've helped more than 400,000 people get licensed and find work and are consistently rated 5-star on Trustpilot with over 32,000 reviews.

The Role:

In this role, you would be working with the Corporate Sales Team - Priority Services, acquiring and onboarding new customers to enhance our established corporate portfolio further, ensuring that our customers are successful and continue to subscribe to our product suite.

What you will be doing:

• Initiate outreach to prospective clients by effectively communicating the value of Get Licensed’s solutions to drive revenue growth and onboard them into the corporate portfolio.
  
• Convert new sales leads into high-value business accounts, consistently maximizing their potential and contributing to portfolio expansion.
  
• Re-establish and nurture corporate relationships to foster long-term growth and brand loyalty.
  
• Ensure customer engagement and retention by conducting regular check-ins, resolving concerns proactively, and promoting best practices for business success.
  
• Develop a deep understanding of client needs and customer experience to identify product gaps and collaborate with internal teams on enhancements that drive growth.
  
• Deliver tailored training and staffing solutions post-sale, providing dedicated account management to ensure long-term client success and satisfaction.
  
• Gather and analyze customer feedback regularly, sharing insights with product and operations teams to improve offerings and overall service delivery.
  
• Maintain ongoing communication with clients to anticipate needs, strengthen relationships, and deliver an exceptional customer experience.
  
• Manage and resolve client issues promptly, preserving customer trust and upholding the company’s reputation for service excellence.

What we are looking for:

• Minimum of 3 years work experience in Business Development and Account Management
• Value & Sales Output Driven
• Flexible, able to embrace change, good at multitasking, time management, meeting deadlines
• Take ownership and responsibility for issues and commit to efficient and effective resolutions
• Great written and verbal English - great communication skills and professional manner
• Outstanding email communication skills and ability to convey information and updates concisely and effectively
• Polite, enthusiastic and warm telephone manner - positive attitude and a high level of empathy
• Active Listening Skills
• Good attention to detail
• Computer literate - able to utilize many different IT systems

Performance Metrics:

Below are the metrics against which the Business Development Executive will be measured:

• Conversion of newly developed sales leads
• Business Revenue Generated
• Customer Retention Rate
• Customer Satisfaction Score
• Service Resolution Turnaround Time
• Customer complaints (Escalation)

Expected Behaviors:

We're primarily non-hierarchical, allowing all our colleagues to take responsibility from day one. We are committed to achieving excellence whilst having fun and being highly curious. We are passionate about hiring fantastic individuals who thrive in an open, fast-paced and collaborative environment, are accountable to themselves, and are willing to roll their sleeves up to get stuff done.

There are certain behaviors we expect from our colleagues, and the key ones are below. Fundamentally we expect everyone at Get Licensed to Do The Right Thing. We measure performance against these behaviors as part of each team member’s monthly performance review:

• Agility: We move fast, adapt quickly, and continuously improve.
• Curiosity: We never stop learning and seeking better ways to do things.
• Excellence: We set new standards and strive to exceed expectations.
• Love: We care deeply for the work we do, for each other, and for our customers.

Career Progression:

The Business Development Executive will report to the Sales Manager, and together they will create a positive and productive working environment, agree on objectives and deliverables which will be achievable, which will further drive the business forward.

Being an organization on the growth path, our organizational structure is continuously growing, presenting opportunities to learn, develop and grow and make a real difference to the business’s future.

Key Performance Metrics:

• Conversions of newly developed leads into sales and the aggregate value derived
• Growth in Corporate Sales Portfolio
• Customer Retention Rate
• Customer Satisfaction Score
• Service Resolution Turnaround Time
• Customer complaints - Escalation [Max Level Permitted - 3 escalations per month]
• Number of customer queries & service requirements handled daily

CRMs & Apps in-use:

• Freshdesk & Freshcaller
• Intercom [chat forum]
• 8x8
• GLadmin
• Slack
• Corp Sales Spreadsheets
• Sales Dashboard