Business Manager, Inflight Products

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values – Always Safe, Customer at Heart and Stronger Together– guide us in everything we do.

We are now looking fora

BUSINESS MANAGER,INFLIGHTPRODUCTS

tojoin our Products & Retailing team. In this role you willcontributetoFinnair’scommercial strategybymanaging selectedinflight relatedancillaryservicecategoriesincludingseats, food &beverageand internet access.You willbe part oftheProducts & Retailingteamdeveloping customer needsdrivencommercialofferingthat maximizesFinnair’s revenue and profitability.

In this role, you willbe responsible forthegeneral management of selectedancillaryservices.You will contribute toourcommercialretailingstrategy creation and implementation together with the team andwillbe responsible forcreating business plansforyour owncategories. You will driveinnovation, steerretailingdevelopmentand lead business development from ideas to commercial products.

You willmonitorbusinessperformance andcustomer experience andinitiate actions incollaboration with stakeholderstooptimizethe profitability of total offering.You will work closely with teams across Customer and Revenue units, Digital and Operations including Inflight experience and Finnair Kitchen.

To achieve this,youwillbe creatinginsights on customers andthebusiness to support decisionmaking by:

• Analyzingbusiness performance, business opportunities,competitors,and markets.

• Modelingcustomerneeds andbehavior (e.g.,willingness to pay).

• Developing and followingKPIs to steerofferoptimization.

• Creating business cases and financial forecasts.

• Applying customer segmentation and personalization strategies to enhance relevance and impact.

• Utilizing customer data and journey mapping toidentifyopportunities.

• Innovatingand developingbusiness ideas by co-creating with customers and stakeholders.

To succeedinthisrole, we are looking for someonewho has:

• Commercialmindset with competence in interpreting complex business problems using data.

• Ability to createbusinessanalysesand-casesandbuildinganunderstandingofconsumer needs.

• Experienceinstrategy,portfolioand/or product management.

• Experienceof digital service creation and development in digital environment.

• Ability to cut through complexity toidentifyhigh impact opportunities andfindsimple solutions.

• Goodsocial andcross-organizationalleadershipskills.

• Strong stakeholder management skills.

• Excellentcommunication and presentation skillsin English, other languages are considered an asset.

• Master’sdegreeinrelevant field.

• Minimum 3-5 years’experienceinproduct/businessmanagement,businessdevelopmentorsimilarroles,preferablyin consumer business environment.

• Past experiencein aviation,revenue managementor digitaldevelopment isconsidered as an advantage.

Working at Finnair:

We offer you an exciting opportunity to work in the fast-changing aviation and international travel industry in a culture that drives and enables professional development and continuous improvement. You will be supported by internally highly rated supervisory work with modern leadership practices that we constantly develop.

We are happy to enable our employees to enrich their lives and fulfill their travel dreams by offering a wide leisure travel benefit. We also support the health and wellbeing of our employees through our own Sickness Fund insurance benefit, Epassi sport (culture, health& wellbeing or commuting benefit), gyms around the Finnair campus and activities organized by our hobby clubs.

Are you ready for the challenge and want to join our team?Submit your application with your CV, coverletterand salary expectation as soon as possible, but no later thanSunday, 4 October 2026.

Please note that the hiring process includes a pre-employment security clearance and a drug test.

Should you have any questions, please contactSalla Rinta-Kanto(Head of Products and Retailing)by phone+358 50 381 5813 on the specified hoursstatedbelow (EEST):

• Thursday, 24 September between 4pm to 5pm

• Wednesday, 30 September between 3pm to 4pm

Please note that we do not process applications submitted viaemail.

Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success.  According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.