Business Operations Team Lead

We are looking for a Business Operations Team Lead to manage and develop an operational team and drive the operational and financial performance of an assigned business perimeter. The role ensures service excellence, process compliance, team development, and continuous improvement while supporting company objectives.

The mission of the Order Control department is to secure and manage the end-to-end ordering process, minimize financial and cancellation risks, optimize operational performance, and ensure effective coordination between customers, purchasing teams, suppliers, and support functions.

Key Responsibilities:

• Execute business strategies aligned with company goals and operational targets.

• Manage daily operations and ensure efficient workflows within the business unit.

• Drive Order Control performance and secure end-to-end ordering processes.

• Monitor key business indicators, implement improvement actions, and ensure service quality.

• Lead, coach, and develop team members through performance reviews and development plans.

• Promote digital transformation and the use of AI solutions to improve efficiency.

• Collaborate with cross-functional teams, purchasing, suppliers, and internal stakeholders.

• Act as an interface with clients and business partners to resolve operational challenges.

• Participate in budget preparation and financial performance monitoring.

Profile & Skills:

• Strong leadership, decision-making, and team management skills.

• Strategic and results-oriented mindset with a focus on continuous improvement.

• Excellent communication, collaboration, and negotiation abilities.

• Ability to manage complexity and adapt in a fast-paced environment.

• Strong compliance culture and respect for operational standards.

• Fluent in English and French, with strong written and verbal communication skills

• Knowledge of applicable regulatory requirements, compliance frameworks, and industry standards.

• Demonstrates professionalism, integrity and a strong sense of responsibility.

Join us to lead operational excellence, develop teams, and contribute to the transformation of our business through innovation and performance improvement!

Requirements

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