Posted 4 days ago
Business Services Manager
AndoverOn-site
AI Summary
The Business Services Manager leads and owns the soft services for the Andover site, driving operational excellence, employee and visitor experience, and supporting workplace strategy. They will also dedicate 30–40% of their time to capital projects, workplace improvements, and regulatory compliance.
About this role
Great People Work Here
Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to contribute to the team? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, Twining Ovo delivers.
We’re looking for people who don’t just come here to do their work, but who have a genuine interest in the brand and a commitment to doing their best work. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.
This role is responsible for the accountability and ownership of the Andover site soft services. It plays a critical part in delivering a great first impression of the company. The BSM will oversee all employee and visitor facing areas and support the corporate culture through hospitality and operational excellence. In addition, the role will dedicate approximately 30–40% of its time supporting the Head of Facilities with capital projects, workplace improvements, and site regulatory compliance requirements
Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to contribute to the team? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, Twining Ovo delivers.
We’re looking for people who don’t just come here to do their work, but who have a genuine interest in the brand and a commitment to doing their best work. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.
This role is responsible for the accountability and ownership of the Andover site soft services. It plays a critical part in delivering a great first impression of the company. The BSM will oversee all employee and visitor facing areas and support the corporate culture through hospitality and operational excellence. In addition, the role will dedicate approximately 30–40% of its time supporting the Head of Facilities with capital projects, workplace improvements, and site regulatory compliance requirements
Key Responsibilities
- Lead and inspire the Business Services team (2 direct, 4 indirect), driving operational excellence and outstanding service delivery.
- Partner with Executive and senior stakeholders as a key member of the Facilities Leadership Team to shape workplace strategy and site operations.
- Drive workplace transformation projects, including office moves, space planning, and workspace optimisation.
- Own CAPEX and OPEX budgets, deliver robust forecasting, cost control, and investment proposals.
- Develop and present business cases for strategic workplace initiatives and capital investments.
- Oversee facilities operations, ensuring the seamless delivery of services and timely resolution of requests.
- Manage supplier spend and approvals through SAP, ensuring governance, compliance, and value for money.
- Lead business communications related to workplace services, projects, and operational changes.
- Collaborate across functions to deliver high-impact facilities and workplace improvement initiatives.
Skills, Knowledge & Expertise
- Proven people leader with experience building, developing, and motivating high-performing teams.
- Track record of delivering complex facilities and workplace projects on time and within budget.
- Experience within a fast-paced international FMCG environment is advantageous.
- Strong stakeholder management skills, with the ability to influence and partner effectively across all levels, including senior leadership.
- Excellent communication and interpersonal skills, with a collaborative and customer-focused approach.
- Strong understanding of workplace and office operations, facilities management, and service delivery.
- Ability to balance multiple priorities, manage competing demands, and consistently meet challenging deadlines.
- Highly organised and detail-oriented, with strong administrative and planning capabilities.
Benefits
- Yearly bonus based on personal contribution and financial performance
- Flexible working options
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
- Onsite Gym and Wellbeing Centre
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
- Pension scheme with your contributions matched for up to 10% of your salary
- Cycle to work scheme
- SimplyHealth Cash plan
- Onsite Staff shop and online staff discounts
- Electric Car Scheme
Skills
Business Case DevelopmentCapExFacilities ManagementFMISOpExProject ManagementSAPSpace PlanningStakeholder ManagementWorkplace Strategy
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