Business Transformation Manager

Key Responsibilities

• Own and deliver assigned sales, adoption, and growth targets across designated accounts, territories, or strategic programs.
• Identify and unlock growth opportunities through customer segmentation, performance analysis, and business planning.
• Drive increased utilization and adoption of strategic products and solutions.
• Develop and execute account-specific transformation plans that translate into measurable revenue growth.
• Monitor business performance and proactively implement corrective actions to close performance gaps.

• Partner with customers to assess current business performance and identify opportunities for improvement.
• Design and implement structured transformation initiatives that enhance practice profitability, patient conversion, operational efficiency, and product adoption.
• Act as a trusted advisor to key customers, helping them achieve sustainable business growth.
• Lead pilot projects and scale successful business transformation models across the organization.

• Manage end-to-end execution of strategic initiatives and transformation programs.
• Define project objectives, success metrics, timelines, and governance mechanisms.
• Coordinate cross-functional resources to ensure delivery against agreed milestones.
• Track and report business impact, adoption metrics, and ROI.

• Identify operational bottlenecks and implement scalable solutions.
• Drive adoption of new programs, tools, and best practices among customers and internal teams.
• Develop change management plans that ensure sustainable behavioral and process improvements.
• Create frameworks and playbooks that support ongoing business excellence.

• Analyze customer and business performance data to identify trends, opportunities, and risks.
• Develop actionable recommendations to improve sales productivity and customer outcomes.
• Create dashboards and reporting mechanisms to measure program effectiveness.
• Use data-driven insights to influence decision-making and prioritization.

• Collaborate closely with Sales, Marketing, Clinical, Customer Success, Finance, and Operations teams.
• Build strong relationships with key customers and internal stakeholders.
• Present business reviews, transformation roadmaps, and performance updates to senior leadership.
• Influence stakeholders to drive alignment and successful execution of strategic initiatives.

Skills, Knowledge & Expertise

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 8–12 years of progressive experience in sales enablement, commercial excellence, or business transformation, ideally in healthcare or medtech.
• Proven experience leading strategic cross-functional initiatives and engaging with external senior stakeholders.
• Strong business acumen and ability to translate strategy into actionable execution.
• Excellent communication, influence, and stakeholder management skills—especially at executive level.
• Fluent in English