Caesars Rewards Representative- Full Time (Harrah's Ak-Chin Casino)

Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.

Qualifications

• 1-2 years of customer service experience preferred

• Able to respond to visual and auditory cues

• Able to meet service standards throughout the shift

• Able to speak, read, write and understand English

• Able to work independently with minimal supervision

• Able to respond calmly and make rational decisions when handling customer needs and concerns

• Basic Computer skills (WORD, EXCEL, PowerPoint, etc.)
• Able to type 35 words per minute
• Able to use 10 key

• Able to lift and/or carry objects weighing up to 10 pounds

• Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk

• Able to move quickly around entire property and stand for long periods of time

• Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke

• Must be able to work at a fast pace, efficiently.

• Must be able to respond to visual, olfactory and aural cues.

• Must be able to operate in mentally and physically stressful situations

• Must be able to work a flexible schedule including weekends, evenings and holidays

Responsibilities

• Greets and welcomes customers with a smile as a company representative.
• Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time to positively impact department’s customer service ratings.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah’s every time.
• Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.). Ensuring each customer’s interaction results in increased customer confidence in Caesars Rewards.
• Promotes and executes customer promotions flawlessly.

• Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures.

• Serves as Caesars Rewards and customer service role model for other employees.
• Understands, values, and supports Caesars Rewards program and special events, promotions, and player programs.
• Handles problem situations using Service Recovery tools.
• Is knowledgeable about competitors’ programs and can make favorable comparisons.

• Assist in player tracking when asked.

• Execute promotional plan.

• Creates and maintains customer accounts using Harrah’s computer systems. Ensures data is accurate and maintains integrity of data.
• Issues comps in accordance with comp and guidelines.
• Collaborates with workgroup and all supporting departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.

• Distribute Prizes (Cash or Gift)