Cainiao-Equipment Engineering-Netherland

1. Site Coordination (core) Act as the on-site single point of contact for packing machines and sorters, liaising with warehouse operations, China HQ engineering and equipment vendors. Installation and commissioning are handled by the vendor; this role supports on-site coordination during go-live, acceptance walkthroughs and issue follow-up. Manage vendor after-sales: fault reporting, remote-support coordination, on-site repair scheduling and SLA tracking to closure.

2. First-line Issue Handling Perform daily checks, cleaning, parameter resets and rapid handling of common issues (jams, e-stops) to restore the line. Serve as the single intake point for equipment issues reported by floor operators; resolve simple issues directly, and for complex faults, carry out repairs hands-on under the vendor's remote guidance (part replacement, wiring, adjustment, reset) through to recovery. Day-to-day Management (light) Track spare-parts inventory & maintenance logs, record fault-rate/uptime data, provide peak-season standby; follow operating & safety procedures and support CE / Dutch Arbo compliance.