Calibration Data Coordinator

Overview

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices strategically located nationwide and staffed with teams of highly experienced hearing and balance instrument experts, we bring local expertise that is unmatched by any others in the field of audiological instrumentation.

E3 Diagnostics is seeking a detail-oriented and customer-focused Calibration Data Coordinator to support our growing service organization in Arlington Heights IL. This role is responsible for organizing and maintaining the integrity of our field services teams calibration equipment records, using our cloud-based calibration management software.

The ideal candidate is highly organized, dependable, and able to work independently in a fast-paced environment while managing multiple priorities.

Compensation: $50,000-$60,000 annual salary

Full-time benefits include:

• Medical, dental, prescription, and vision benefits
• 24/7 virtual medical care
• Employee Assistance Program for you and your family
• 401(k) with company match
• Company-paid life insurance
• Supplemental insurance for yourself, your spouse/partner, and your children
• Short-term and long-term disability insurance
• Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care and/or Dependent Care
• Pet Insurance
• Commuter accounts
• Employee Perks (tech discount)

Responsibilities

• Scheduling and coordinate monthly equipment exchanges with field technicians utilizing
  both our calibration and asset management software.
• Maintain inventory levels and utilize reporting to determine upcoming calibration due
  dates. Ensure that enough stock is always available for deployment.
• Partner with various vendors to submit RMA’s, PO’s and coordinating shipments for
  sending equipment out for calibration.
• Verify and upload electronic calibration certificates upon return of equipment.
• Audit existing calibration, parts and user entries to identify and resolve duplicate entries,
  incorrect or missing details.
• Ensure all historical data is organized and accessible for external regulatory audits
• Support the Occupational Health team and its customers by cleaning and calibrating 3
  liter calibration syringes.
• Performs other related duties as assigned.

Qualifications

• Strong attention to detail with the ability to manage multiple tasks and changing priorities.
• Excellent verbal and written communication skills with a professional demeanor.
• Ability to work effectively under pressure and meet deadlines.
• Excellent customer service and interpersonal skills.
• Strong organizational and time management abilities.
• Analytical thinker with effective problem-solving skills.
• Proficiency with Microsoft Office Suite, including Microsoft Excel.
• Experience with business software applications, Salesforce is a plus.
• Ability to work independently and collaboratively within a team environment.

Education and Experience:

• High school diploma or equivalent required.
• Associates degree, Two-year technical degree; or an equivalent combination of education, training, and experience preferred
• At least two years related experience required
• Experience with Microsoft Office, Database Management Systems, and Salesforce a plus

Travel:

• This position is subject to travel up to 10% of the time depending upon the local office need.

Physical Requirements:

• Occasional walking, stooping, kneeling, crawling, and crouching, depending upon variables at customer location.
• Must be able to repeatedly lift 50 pounds throughout the day.
• Physically able to drive a vehicle for prolonged periods of time.

Pre-Employment Requirements:

• Clear background check including criminal history and education verification.

e3 Diagnostics is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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