Call Center Agent

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

 

Job Summary

We are seeking a motivated Call Center Agent to provide exceptional customer service and support positive customer experiences. This role is ideal for individuals who enjoy communicating with customers, resolving concerns, and working in a fast-paced, team-oriented environment.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Provide accurate information about company products and services.
• Assist customers with questions, requests, and routine concerns.
• Resolve customer issues efficiently while maintaining a positive experience.
• Build strong customer relationships through effective communication.
• Maintain organized records of customer interactions and service activities.
• Follow company customer service standards and procedures.
• Collaborate with team members to achieve service goals.
• Support customer satisfaction initiatives.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive and collaborative work environment
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Excellent verbal communication and active listening skills.
• Strong customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.

Additional Information

• Competitive salary ($45,000–$49,000 annually).
• Career growth and advancement opportunities.
• Hands-on training and professional development.
• Collaborative and supportive work environment.
• Opportunity to develop valuable marketing and business skills.
• Performance-based advancement opportunities.
• Full-time position.
• Monday–Friday schedule.
• Paid training.
• Employee recognition programs.
• Opportunity to contribute to exciting marketing projects and campaigns.