Call Center Employee

LMW, on behalf of its client in the banking sector is looking for a Call Center Employee to join their team.

The role's key responsibilities are as follows:

• Provide customer support via telephone, email, and online chat regarding banking products and services.
• Process and execute banking transactions in accordance with internal procedures.
• Assist customers with e-banking and mobile banking services.
• Handle card cancellation requests due to loss or theft.
• Manage and register customer requests across the full range of banking products and services.
• Resolve customer inquiries and provide appropriate solutions.
• Handle customer complaints and ensure timely issue resolution.
• Collaborate with internal departments to effectively address customer needs.
• Inform existing and prospective customers about available banking products and services.
• Promote banking and insurance products in a consultative manner

Requirements

• University, College, or High School Diploma.
• Strong digital literacy and computer skills.
• Fluency in Greek and good command of the English language.
• Reliable internet connection.
• Availability to work on a 24/7 rotating shift schedule.
• Excellent verbal and written communication skills.
• Customer-oriented mindset with a results-driven approach.
• Strong teamwork and collaboration skills.
• Previous experience in a customer service or contact center environment will be considered an asset.

Benefits

• Competitive monthly remuneration package.
• Company-provided equipment.
• Hybrid working model (3 days on-site and 2 days remote).
• Performance-based incentive scheme upon successful completion of training and integration into the Customer Service & Sales team.
• Salary progression linked to the acquisition of new service competencies.
• Ongoing training within one of the most dynamic sectors of the financial services industry.
• Opportunities to develop organizational and leadership skills.
• Professional certifications in insurance, investment, and lending products.
• Career development opportunities within the organization.
• Modern, collaborative, and friendly working environment.