Call Center Representative

360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Primary job functions do not typically require exercising independent judgement.

## Qualifications

• Minimum of 1 year of experience in a call center
• Strong phone and verbal communication skills along with active listening skills
• Familiarity with CRM Systems
• Experience using IVR/ACD (Five9, Cisco, etc)

## Additional Information

All your information will be kept confidential according to EEO guidelines.