Call Center Representative

Call Center Representative

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs

The purpose of this position is to support existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.
• This position answers general questions and requires basic knowledge of position.
• Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls.
• Asks appropriate questions and serves as a resource of information when attempting to retain existing business.
• Enters all information related to the call for tracking and reporting purposes.
• Develops relationships with both internal and external customers.
• Elevates reoccurring issues to management.

Qualifications

Qualifications
• High school diploma required and college degree preferred.
• Customer service or sales experience preferred 0-2 years customer service experience preferred.
• Excellent written and verbal communication skills to effectively interact with customers.
• Excellent organizational and time-management skills to handle multiple tasks.
• Detail oriented to ensure accuracy.
• Above average problem solving skills to resolve customer service issues.
• Basic computer skills and the ability to navigate through multiple systems without assistance.
• Appropriate license must be obtained if necessary for position.
• Core competencies include:
o Communicating with Impact
o Critical Thinking & Problem Solving
o Service Orientation

Additional Information

Apply Now!

All your information will be kept confidential according to EEO guidelines.