Call Center Sales Supervisor - T-Mobile

At OneTouch Direct, we believe in creating meaningful connections, both with our clients and our team! We're excited to welcome a Call Center Sales Supervisor who is passionate about leading and inspiring others. As a part of our friendly and enthusiastic team, you'll have the opportunity to make a real impact by driving sales while ensuring our customers feel valued and heard!

Your Key Responsibilities:

• Lead a dedicated sales team with enthusiasm, providing support and encouragement to help them reach their full potential.
• Keep a close eye on sales metrics and work together with your team to create exciting strategies that boost performance.
• Conduct uplifting performance reviews, offering positive feedback and identifying areas for growth.
• Organize engaging training sessions that enhance product knowledge and sharpen sales skills.
• Be the go-to person for any customer escalations, turning challenges into delightful resolutions.
• Collaborate with our wonderful management team to refine sales processes and continually improve our operations.

Requirements

• A bachelor's degree or equivalent experience.
• At least 2 years of experience in a sales-focused call center supervisory role.
• A proven knack for leading and motivating a fantastic sales team.
• Great communication and people skills – you can connect with anyone!
• Strong analytical abilities to help us understand our data better.
• A positive attitude that thrives in a fast-paced, results-oriented environment.
• Familiarity with CRM software and Microsoft Office Suite – a tech-savvy superstar!

Benefits

• Full-Time Hours: 40 hours per week schedule
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!