Call Center - Team Leader
AI Summary
Team Leader in a fresh produce agritech platform overseeing call center operations, training agents, evaluating performance, and driving business projects.
About this role
Call Center - Team Leader
Vegrow is in the business of fresh fruits & vegetables with an addressable market size of $43 Bn Vegrow is a tech platform partnering with farmers, aggregating supply, and selling the produce to organized & semi-organised demand. Vegrow believes in creating value at the farm over supply chain efficiencies. Through partnership, Vegrow simplifies farming and increases the land utilization for farmers, thereby creating value. Vegrow has partnered with 500+ farmers and has India wide presence, marketing the fresh produce to over 100 customers across modern trade exporters & wholesaler segments. Vegrow has championed wealth creation at the farm by helping the farmer “Produce the buy” and intelligently match make.
1. Handling daily operations
2. Training the new employees.
3. Evaluating Performance
4. Seeking feedback and resolving problems
5. Motivating team
6. Creating reports for business requirements
7. Finding out business needs and work on projects.
Qualifications
Must enjoy working with others and are motivated by developing yourself and your co-workers. To succeed in the role, you must :
- Must be a B.Sc Agriculture graduate and have 2 years of experience.
- Have decent Excel skills.
- Be fair, empathetic and authentic in your leadership
- Be a strong team player with strong decision-making skills and the capacity to influence
- Have strong communication skills and embrace working in a global environment, while connecting the global perspectives and the local realities
- See challenges as opportunities
Additional Information
Vegrow Culture
“Farmer first, Entrepreneurism, Friendly, Supportive, Enjoyable, Ownership & Freedom” are the words that employees would associate Vegrow with. Its fast paced, built on strong values of farmer first, think10x, Do more with less & trust.
Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.