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Spear Physical and Occupational Therapy

Posted 9 days ago

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Care Coordinator- Union Square

New York, New YorkRemote

AI Summary

The Care Coordinator supports patient care by greeting patients, managing appointment flow, and handling phone and email inquiries with a focus on 5-star customer service in a clinic setting.

About this role

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Union Square- 14th St. location.
Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24hours.
Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.

Qualifications

  • Previous customer service experience.
  • Someone who is hospitable, welcoming, and team-orientated.
  • Strong communication skills and ability to multi-task.
  • A strong attention to detail and willingness to grow.
  • BA.BS degree preferred, not required.

    • What We Offer

  • We know that exceptional patient service can only be achieved when our team is well cared for.
  • We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. Further benefits include:
  •  One Medical paid membership. Learn more at onemedical.com/business
  • Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program.
  • Medical, Dental, Vision Benefits, Commuter FSA Plan.
  • 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
  • Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health 
  • Commuter FSA Plans – pretax savings plans for travel to & from work
  • Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness.
  • Company Events - Annual Summer Picnic and Holiday Awards Celebration 

    • Physical Requirements

  • Manual dexterity to manipulate office equipment and make written notations.
  • Ability to use computer keyboard 90% of each workday.
  • Hearing acuity to communicate over the telephone.
  • Visual acuity to read information on computer screen.
  • The ability to sit, stand, walk for extended periods of time
  • Occasionally lift 10 pounds floor to waist

    • Skills

    Appointment SchedulingCustomer ServiceEmail CommunicationMicrosoft OfficeMulti-taskingOut-of-network Insurance GuidancePatient IntakePhone Communication

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