Cartage Coordinator

Transport Coordination & Scheduling

• Schedule and coordinate daily cartage movements for import and export shipments.
• Arrange container collections and deliveries to/from ports, depots, warehouses, and customer premises.
• Monitor container availability, VBS (Vehicle Booking System) bookings, and port cut-offs.
• Ensure timely pick-up and delivery in line with customer and operational deadlines.
• Allocate jobs to company drivers or subcontract transport providers.

Port & Regulatory Compliance

• Coordinate port bookings and manage delivery time slots.
• Ensure compliance with NZTA transport regulations and road safety requirements.
• Monitor container detention and demurrage timelines.
• Ensure accurate handling of bonded or uncleared cargo in line with NZ Customs requirements.

Communication & Stakeholder Management

• Act as key liaison between drivers, warehouse teams, freight operators, and customers.
• Provide updates on delivery status, delays, or issues.
• Escalate operational disruptions and resolve transport-related issues promptly.
• Maintain strong working relationships with port operators and transport subcontractors.

Documentation & Systems

• Ensure accurate job entry and updates within the transport or freight operating system.
• Verify delivery instructions and documentation prior to dispatch.
• Monitor Proof of Delivery (POD) collection and system upload.
• Ensure correct cost allocation and transport charging.

Performance & Cost Control

• Monitor transport costs and assist in maintaining profitability.
• Track driver productivity and utilisation.
• Support continuous improvement initiatives within the transport function.

Key Performance Indicators (KPIs)

• On-time collection and delivery performance
• Port booking accuracy
• Reduction in detention and demurrage costs
• POD completion rate
• Transport cost control
• Customer satisfaction

Skills & Experience Required

Essential

• Diploma or similar in Freight Forwarding or Logistics from a recognized NZ institute.
• Strong understanding of NZ port operations and container movements
• Knowledge of VBS systems and port cut-off requirements
• Strong organisational and scheduling skills
• Ability to manage multiple daily transport movements
• Strong communication skills

Desirable

• Knowledge of NZTA transport regulations
• Experience coordinating subcontract transport providers
• Familiarity with freight forwarding operating systems
• Understanding of bonded cargo handling

Personal Attributes

• Highly organised and detail-oriented
• Able to work under time pressure
• Strong problem-solving skills
• Decisive and proactive
• Team-oriented
• Customer-focused