Case Coordinator

While this posting appears on the Alexander Shunnarah Trial Attorneys careers site, please note that this position is with JB Brown Criminal Trial Practice.

JB Brown Criminal Trial Practice is a high-performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known asThe People’s Defender, we combine strategic trial skill with a client-centered approach rooted in trust, urgency, and clear communication.

We are seeking aCase Coordinator—a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm.

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Key Responsibilities

• Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value.

• Maintain timely follow-up using CRM systems to maximize conversion rates.

• Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.

• Track metrics and maintain accurate records of conversations, follow-ups, and outcomes.

• Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.

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What This RoleIs Not

• Not a basic intake role taking down information

• Not customer service or administrative support

• Not a legal assistant position

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Preferred Background & Experience

Candidates with experience inpersuasion-heavy, emotionally charged, or urgency-based sales environments perform exceptionally well here. Strong consideration will be given to candidates with experience in:

• Rehab admissions / treatment center intake

• Car sales, finance managers, desk managers, or closers

• High-ticket phone sales or call-center sales roles

• Insurance sales

• Bail bonds intake

• Collections or payment negotiation roles

• Any role requiring confident conversations about pricing, urgency, and objection handling

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Ideal Candidate Traits

• Exceptional verbal communication and emotional intelligence

• Strong closer mentality; can ask for the sale and secure commitment

• Comfortable discussing fees and guiding people into payment decisions

• Thrives in a fast-paced environment with fluctuating call volume

• Compassionate tone paired with confident direction

• Highly organized with strong follow-up discipline

• Able to stay calm and structured when dealing with people under stress

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Details

• Base hourly rate plus commission. Typical earnings range from $60,000–$75,000 annually, with the opportunity to exceed this range as commission scales uncapped with performance.