Posted 3 days ago
Case Management Support Intern
AI Summary
Supports the case management team at Penn State Student Care and Advocacy by triaging student calls and emails, assigning cases, providing resource referrals, and assisting with Basic Needs Hub operations and office tasks.
About this role
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
Job Descriptionand Position Requirements
The office of Student Care and Advocacy has openings for a part-timeor full-time,undergraduateor graduate intern designed to provide students with hands-on learning experiences.The Student Care & Advocacycasemanagementintern serves as asupportfor thecase management teamin addressing unforeseen student situationssuch as complex behavioral and/or psychological challenges, social or adjustment problems, academic related challenges, and financial insecurity.
The Case Management internwill triage calls and emails,andprovideresources, advocacy, and support tomembersof the university communityacross a broad spectrum of issues and concerns.
Responsibilities include, but are not limited to:
Case Management Support
Triage calls and/or emails and assign cases in case management system.
Provideappropriate referralsand resources, including but not limited to, medical care, food and housing insecurity and funding requests in times of crisis.
Provide drop-in services to students
Complete documentation and maintain records of student cases inonlinecase management system.
Empower students to build self-sufficiency skills, especially around navigating community systems
Follow up with and support students in distress tomonitorprogress and ensure compliance with recommendations.
Support students in applying for publicassistancebenefits and programming.
Basic Needs Hub Support
Monitor inventory of Cub Pantry and Basic Needs Hub
Remove expired items from Cub Pantry
Place weekly order with Lion’s Pantry to replenish food items
Sort food and other basic needs resource items tomaintainneat environment
Office Support
Greet and direct walk-in students or other visitors
Answer phones
Communicate with parents/guardians, families, or designated emergency contacts, asappropriate.
Assistwith clerical tasks such as retrieving and distributing mail, making copies, etc.
Special projects
Projects and other duties will be assigned based on the needs of SCA and the skills and abilities of our work study team
Outreach events, including but not limited to presentations for other students
Skills and Qualifications:
Ability to handle confidential information with discretion
Strong interpersonal and relationship-building skills
Ability to work independently and collaboratively
Reliable and trustworthy
Customer service experience with a professional, empathetic, and solutions-oriented approach
About Student Care and Advocacy, a division of Penn State Student Affairs
Student Care and Advocacyusesa coordinated, team approach when empowering students to navigate unforeseen difficulties and suggests a course of action that considers the needs of the individual in the context of available resources. No matter the situation faced by the student, the team focuses on helping the whole person, knowing that difficult circumstances are often indicators of other challenges that the student may be facing. While the team helps studentsexperiencingany issue, the office has three primary pillars of care: Basic Needs, Respondent Support, and Care Coordination. Examples of situations with which the office canassist are academic distress, financial insecurity, housing/food insecurity, death of an immediate family member, family emergency/crisis, mental health concerns, medical emergency and/or hospitalization, long-term illness, being named in allegations of misconduct, navigating a university misconduct process, and/or unexpected events or challenges. The approach isone of empowerment, encouraging students to maximize their educational experience and prepare for involvement in the larger community and life beyond college.
This is a 10-40 hourper week position witha possibilityof some remote work.Stipend available based on contracted hours.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.Skills
Explore related jobs
More jobs at The Pennsylvania State University
- Housing and Food Services Relief WorkerPenn State University Park
- Customer Service Support - Residential DiningPenn State University Park
- VIP Program SpecialistPenn State University Park
- Part-Time Research Support Assistant- Roots and Tuber Crops Lab-- DuquePenn State University Park
- Academic Adviser, Ross and Carol Nese College of NursingPenn State University Park
- Pesticide Education Specialist - Agronomy and Natural ResourcesPenn State University Park
Similar Case Management System jobs
Jobs in University
- Sterile Supply - Quality and Education ManagerThe Ohio State University · University Hospital
- Immigration AdvisorUniversity of Mississippi · University, Mississippi
- Residence Hall Utility WorkerThe Pennsylvania State University · Penn State University Park
- Food Service Shift LeadThe Ohio State University · University Hospital
- Casual Hotel Front Office ReceptionistMacquarie University · Wallumattagal Campus, Macquarie University
- Senior Security Officer - FOP MC SecurityThe Ohio State University · University Hospital
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.