Case Manager

CITY MISSION

Job Description

Job title: Case Manager
Job Code: Exempt Program: Independent Living Program
Status: Salary Location Various
Supervises: This position does not supervise staff Reports to: Director of IL Programs
Revised: February 6, 2025

PURPOSE: Functions as part of a therapeutic team providing support in a rehabilitative program to individuals residing in a Transitional Living Program. This position, Case Manager, will assist with maintaining a therapeutic environment that promotes healing, wellness, and hope. Provides guidance and direction to individuals to aid in successfully assimilating into the program as well as the ability to coach, model, and support individuals toward the attainment of communication, relationship, and interpersonal skills.

ESSENTIAL FUNCTIONS-JOB DUTIES:

• Exemplifies an attitude and behavior that models the organization’s values to staff, program participants, service providers and the community-at-large.

1. Program Staffing

The Case Manager will participate in the communication and coordination process of the programs.

• Review facility logs, discuss operational issues with staff, or supervise program activities.
• Review non-case specific e-mail or other correspondence.
• Review and completion of communication/shift change logs.
• Mandatory attendance at all staff meetings of the IL Program

1. Maintain physical site:
   

The Case Manager will be responsible for ensuring the maintenance and upkeep of the components of the IL Programs.

• Review facility logs, discuss operational issues with staff, or supervise program activities.
• Completing maintenance requests as needed

1. Reporting:
   

The Case Manager will submit weekly email reports to the Director of IL Programs indicating resident concerns, property concerns, and the schedule of appointments and visits for the following week.

1. Fiscal:
   

The Case Manager will complete fiscal forms as necessary.

• Requesting vouchers from Counties
• Maintain receipts for vouchers and provide to the Director of IL Programs for reimbursement by county.

1. Compliance:
   

The Case Manager is responsible for implementing all case management requirements daily.

• Individual or group meetings to cover licensing requirements, the certification process and other preliminary steps prior to the filing of application forms.
• Paperwork related to the activities of recruitment/licensing/recertification
• Preparing and maintaining case record documents;
• Implementation of case management requirements;

1. 
   Training:

The Case Manager will complete and maintain all training requirements in a timely manner.

• 
  Supervision
• Meetings or Conferences regarding supervision of case; case/administrative reviews, Case Conferences, Team, Permanency planning Meetings;
• Crisis Counseling/Intervention
• Training - time engaged in or preparing for training, either as a trainer of other employees, or as a trainee

1. Site Coverage/On-Call Crisis Support:
   

Case Manager shall also assist and troubleshoot crisis situations with the program supervisors and assist in reporting crisis situations to placement providers; this will include participating in the “On-call Support” rotation.

• 
  Monitor all security, communications, and fire/life systems via the provided monitoring system

1. Program needs:
   

The Case Manager will ensure the care and well-being of each youth at the components of the IL Programs., daily evaluate staff interactions with youth, mentoring, encouraging, and correcting staff so that a positive environment is maintained. Must have availability for all shifts throughout the week, including the possibility of overnight shifts.

• Routine daily supervision of youth;
• Supervision of youth during the course of the school day or during the course of extra-curricular activities;
• Administering medications;
• Routine administration of first aid to the youth;
• Maintenance activities related to the facility;
• Documentation: Progress Notes/paperwork pertaining to resident’s daily activities, including incident reports
• Identifying appropriate placement resources, providing information to the placement resource, and arranging for placement of the child.
• Providing the residents with requested information about needed services, directing an individual to needed treatment, aid or information.
• Preparing reports to the court or participating in a judicial proceeding.
• Travel/transport of the residents to/from changes in placement, case reviews, court hearings, appointments such as medical or counseling, works as well as any transportation related to activities identified within this code
• Discussions with parents, relatives, foster parents, or others regarding the child or youth’s environment and the need for placement or re-placement (or program transfer);
• Referrals and follow-up to family planning services, parenting classes, job training, etc.
• Reviewing the history of abuse, neglect, or juvenile delinquency to assess case plan;
• Identifying the safety and well-being needs of the youth and his/her family for case planning purposes (this includes Safety Plans);
• Contact with mental health, education or other professionals involved with the child/child’s family to obtain information related to the child’s psychological, developmental, behavioral and educational needs and goals;
• Development of goals, service plans, written service agreements;
• Routine contacts, other monitoring and/or communication with parents (biological, foster, adoptive) regarding the child in relation to the status of the child, the case plan, goals for the child and family, and administrative procedures of the agency;
• Arrangement for and monitoring the provision of services identified in case plans;
• Interviewing the resident as part of case management/supervision;
• Participation in any court appearance related to the status of a child who is in placement;
• Preparation of reports and testimony for judicial proceedings, and the participation in such proceedings
• Direct administration of drug test for residents(s)
• Request any needed information from the County/Probation Officer
• Close all resident files on the fifth day after discharge
• Ensure all new resident binders are complete and neat
• Other duties as assigned by the Director of IL Programs or the Coordinator of IL Programs.

JOB REQUIREMENTS:

• EDUCATION/KNOWLEDGE REQUIREMENT: Specific Education, Certification, and/or Licensure:

3 years working in a case management or related field where attention to detail is a focus. CPR/1st Aid Certification (company will provide training)

• ESSENTIAL JOB RELATED EXPERIENCE:

Superior level knowledge of OCYF 3800 Regulations;

• PREFERRED JOB RELATED EXPERIENCE:
  Five (5) years of experience working with youth in a residential settings
  Microsoft 365 Suite
  Basic Computer Knowledge

Bachelor’s Degree in Human Services Field

• ORIENTATION:
  Complete both online and in person training

• YEARLY TRAINING:
  40 hours mandated by OCYF
  10 hours of leadership training
  10 hours supervision/teamwork training
  
  Other trainings as assigned by Executive Director

• ADDITIONAL MANDATORY ANNUAL TRAINING:
  PA Mandated and Permissive Reporting
  Becoming Trauma Aware
  Project Starfish
  Safe Crisis Management
  PA Medication Administration

• CLEARANCES:
  FBI Clearance: (Completed every 5 years)
  PA State Police Background: (Completed every 5 years)
  PA Child Abuse Clearance (Completed every 5 years)
  Physical and TB Test (Completed Every two years)

• ADDITIONAL REQUIREMENTS
  Position requires the ability to work a flexible schedule
  This position will work one weekend (Saturday and Sunday) each month

WORKING CONDITIONS:
Position involves possible exposure in the following harmful elements.
Element:
Degree of Exposure (Occasional, Frequent, Continuous) Blood/body fluids: Occasional MISCELLANEOUS:
Each member of the Organization’s workforce may only access the minimum information that is necessary to perform that workforce member’s particular job functions. The Case Manager will have access to all resident charts in the program and may provide other staff the minimum amount of information necessary to fulfill their job duties. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is frequently required to stand, walk, walk up/down stairs, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. This also includes snow removal and helping residents move.