Case Manager

Position Summary: The objective of the Case Manager is to provide case management services to an assigned caseload of disaster recovery clients. The Case Manager will provide assistance to eligible applicants affected by federally declared disasters performing activities related to but may not be limited to program eligibility determinations, income verifications, duplication of benefit analyses, award coordination, status updates and other related case management activities. Eligible applicants may be individual homeowners, landlords or renters impacted by disasters. The Case Manager is responsible for ensuring any services provided to the applicant are documented and organized in program tracking systems. Program areas of focus include housing recovery, economic recovery, and infrastructure.

Job Duties and Responsibilities include:

Responsible for assisting program/project management team with the provision of case management services related to U.S. Department of Housing and Urban Development Community Development Block Grant – Disaster Recovery (CDBG-DR) funded projects. Specific duties may include:

• Provide one-on-one conversations with applicants to complete intake forms and applications to assess unmet needs and develop a recovery plan.
• Lead efforts to compile applicant information, including assistance eligibility and income documentation, and submit applications for funding sources including CDBG-DR.
• Follow-up with client to ensure documentation requirements are met and client is moving forward to meet programmatic objectives.
• Collect, compile, analyze, report and maintain necessary data in program tracking systems for statistics and reporting.
• Assist in coordinating site visits to determine eligible scopes of work for eligible properties under various programs.
• Work within the prescribed system of record for the program which is designed to manage program workflow, manage applicant data and provide available reporting as necessary.
• Responds to routine inquiries from external and internal sources with standard correspondence or other messaging mechanisms.
• Prepare client files for closeout once recovery needs are met.
• Perform other duties as assigned.

Required Skills and Competencies:

• Excellent organizational skills and attention to detail.
• Strong interpersonal, analytical, and problem-solving skills.
• Previous disaster response/recovery/case management experience a plus.
• Demonstrated Customer Service expertise.
• Ability to communicate effectively, verbally and in writing.
• Excellent time management skills with a proven ability to meet deadlines.
• Experience working with federal grant-funded programs including HUD CDBG, CDBG-DR.
• Bilingual candidates in English/Spanish Preferred.

Required Education and Experience:

• Associate’s degree or higher education in the areas of engineering, architecture, administration, human resources, accounting, law, public administration/policy or other related field and 2+ years in Case Management with a focus on infrastructure, community development, disaster recovery, housing projects or;
• 3+ years of work experience with case management, public housing, or disaster recovery related work.
• Familiarity with Microsoft Office (Microsoft Word, Excel, and PowerPoint) and Adobe Acrobat.
• Ability to learn, analyze, and understand complex program requirements and documents such as tax returns, property deeds, insurance, and other program-related documents.
• Demonstrated ability to review documents at a close level of detail and catch subtle differences.