Case Manager (Bilingual Required)

Family Care Network, Inc. (FCNI) is a mission-driven nonprofit serving children, youth, adults, and families across San Luis Obispo and Northern Santa Barbara Counties. Our team works collaboratively with local county and community-based agencies to provide compassionate, trauma-informed services; including evidence-based mental health treatment, case management, housing and homelessness support, and family-based interventions across Child Welfare, Behavioral Health, and Juvenile Justice systems of care—as well as support for individuals and families experiencing complex challenges who fall outside of these social services.

Our staff is at the heart of our mission. As a team-oriented group of passionate, dedicated professionals, we're committed to ensuring Hope, Stability, Support, and Empowerment to every individual entrusted into our care. Every day, we strive to help individuals overcome barriers, heal from trauma, and build the skills and relationships they need to thrive—not only strengthening individuals and families but our broader Central Coast community.

We are currently looking to add a new member to our dynamic team for the position of a Case Manager in our ECM program. The Case Manager serves as the primary point of contact for clients, coordinating care across multiple systems—including medical, behavioral health, and social service providers. This role involves conducting needs assessments, developing individualized care plans, advocating for client needs, facilitating access to resources such as housing and benefits, and ensuring that care is person-centered. The Case Manager works closely with the client’s care team to promote positive health outcomes.

ANITICIPATED START DATE: ASAP

LOCATION: San Luis Obispo (Hybrid provisions apply)

AVERAGE DAILY SCHEDULE:

• FCNI office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Staff must maintain flexibility in their schedules to meet client needs and accommodate required meetings, supervision, and other program-related responsibilities. (Shifts may include the following: weekends, holidays, splits and evenings).

COMPENSATION

• Pay Range: $23.60 -$35.40 per hour
• Full Time, Non-Exempt classification per FLSA 
• Spanish Bilingual differential - 10% increase on the employee's hourly base rate of pay (if applicable)
• Mileage reimbursement $0.76 cents per mile

BENEFITS

• Eligible to enroll into benefits on the 1st of the month following 60 days of employment. These are all high quality and comprehensive plans.
• FCNI will cover 75% of employees’ premium and 60% of employee's dependent’s premium on the primary plan offered-Cigna PPO Health Benefit, Vision and Dental PPO.
• FSA plans available 
• 403(b) plan which allows employees to contribute a portion of their salary pre-tax toward their retirement with a monthly employer match. Eligibility provisions apply.
• 13 paid holidays annually
• 17 days of PTO accrued annually (increases at the beginning of 4 years of service)

QUALIFICATIONS & EXPERIENCE

• High School diploma or equivalent required. Associate or Bachelor’s degree preferred in Social Work, Psychology, or related field. 
• One (1) year of direct experience in a Behavioral Health or Social Services setting such as outpatient clinics, facilitates and/or related community-based organizations, preferred
• Must be computer literate with proficiency in Microsoft Office Suite and knowledge of database and reporting tools
• Excellent communication skills (verbal, written, and interpersonal)
• Excellent time management, organizational and multi-tasking skills
• High level of accuracy and attention to detail
• Ability to maintain discretion and confidentiality with sensitive information

Driving Requirements: 

• This position requires frequent driving as an essential function of the job. 
• Must possess a valid California driver's license and maintain an acceptable driving record. 
• Must have a minimum of two (3) years of licensed driving experience. 
• Must be eligible for coverage under the organization's motor vehicle insurance policy. 

RESPONSIBILITIES

• Conduct assessments of client strengths, needs, and goals through interviews, screenings, and evaluations to develop individualized case plans in collaboration with clients. 
• Provide one-to-one education and life skills training sessions, workshops, and group activities to teach clients practical skills and strategies for daily living. Adapt training methods and materials to accommodate diverse learning styles, cultural backgrounds, and developmental levels. 
• Assist clients with setting achievable life skills goals and helping to break them down into manageable steps. Monitor client progress toward goals, providing ongoing feedback, reinforcement, and support to promote success.
• Empower clients to actively participate in decision-making processes regarding their care and service options while educating them about their rights, available resources, self-advocacy strategies to promote autonomy and self-sufficiency. 
• Contact clients with internal and external service providers, agencies, community resources, and support networks, including vocational training programs, education classes, and social services agencies. 
• Maintain up-to-date knowledge of available resources and collaborate with community partners to ensure clients have timely and effective access. 
• Provide emotional support, active listening, and validation to clients in distress. Assist clients in developing ongoing strategies, problem-solving skills, and access to community resources to address immediate needs, such as emergency shelters, mental health crisis support, and/or legal assistance. 
• Maintain accurate client records, documenting screenings, assessments, case plans, and case notes following agency documentation standards and timeline policies. Prepare and submit reports as required by contractual and regulatory agencies, documenting client progress, service utilization, and outcomes. 
• Ensure compliance with confidentiality regulations and agency policies regarding the handling of client information. 
• Collaborate with interdisciplinary teams to coordinate comprehensive care for clients. Participate in case consultations, team meetings, and multidisciplinary meetings to discuss client progress, case plans, and coordinator of services. 
• Other duties and projects as assigned. 
  

Equal Employment Opportunity
FCNI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, national origin, age, veteran status, disability, genetics, or any other characteristic protected by law. In addition to federal law requirements, FCNI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.