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Case Manager - Forum

DenverOn-siteFull-time

AI Summary

Manages a caseload of clients experiencing homelessness, developing care plans, coordinating services and referrals, and providing crisis intervention and advocacy.

About this role

This position will be posted for a minimum of 5 days

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

· Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.

· Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.

· Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.

· Achieving excellence through continuous quality assurance, innovation and professional development.

· Using resources judiciously and effectively.

As a Case Manager I, you will work collaboratively alongside case managers, supervisors, integrated health team members, and community-based partners across to promote long term solutions for families, children, and individuals experiencing homelessness or who have formerly experienced homelessness. In this role, you will be responsible for developing and implementing care plans, coordinating services and resources, monitoring client progress, providing advocacy and support, facilitating referrals to other services, and maintaining case documentation and data collection, and client care management and support Services are grounded in motivational interviewing, stages of change, strengths-based case management, housing first, harm reduction, cultural responsiveness, and trauma-informed care. This position will focus on delivering outreach services, facilitating referrals and linkages to mainstream services and housing, and providing crisis intervention.

Work Address: 3440 Park Ave W, Denver, CO 80216

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance. Please note that a start date will be scheduled once credentialing and privileging is complete.

Additional Requirement

Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.

Coalition Benefits

Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.

Choice of dental insurance or discount plan.

Vision insurance.

Flexible spending accounts for health care / dependent care / parking expenses.

Free basic life and AD&D insurance coverage.

Employee Assistance Program, a problem-solving resource available to you and your household members.

Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.

Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions

Manages a caseload of clients with high-service utilization and disabilities including
substance use and significant primary and behavioral health care needs.

Maintain positive and co-working relationships with community partners and health
providers.

Works under direct supervision, with set department parameters. Works
collaboratively within a team and supports collective problem-solving efforts.

Support clients with a wrap-around care management model to ensure consistent
communication, engagement, and supports clients through crisis or disengagement.

Acts as a liaison between internal program management, client referral, and
community partners.

Respond promptly to crises involving residents, providing de-escalation, support, and
appropriate referrals.

Work with individuals to develop and implement crisis and safety plans tailored to
their specific needs.

Mediate conflicts helping to resolve issues and maintain positive relationships.

Tracks client data, client engagement, and client outcomes. Focus on individual client
outcomes.

Transports clients, as needed, using a CCH vehicle or an approved personal vehicle.

Accompany residents to appointments, meetings, and other necessary engagements
to provide support and advocacy. Outreach individuals to assess basic needs, safety,
and mental health resource needs.

Builds rapport and maintains on-going professional relationships with individuals in
need of services to get connected to longer-term care.

Assist clients in applying for and securing benefits, such as Social Security, Medicaid,
and food assistance.

Facilitate referrals to external agencies and coordinate care with other service
providers as needed.

Contributes to enhancing and ensuring safety by identifying and sharing relevant
information related to safety concerns, emergencies, or threats to individuals and
others.

Stays current on applicable community resource list. Provides resources to
community members in appropriate situations.

Participates in community collaboration meetings to address barriers faced by clients
and advance the Coalition’s efforts in supporting clients.

Attends trainings related to the position with intent to bring on-going training and
educational opportunities to team.

Performs other duties as assigned.

Ensure timely & accurate recording of all clinical/non-clinical services, communications, and
tasks in the EHR and other systems as required while maintaining complete up-to-date
charts and any future upgrades as directed.

Ensure timely & accurate use of all company systems as required while maintaining
complete up-to-date records and any future upgrades as directed.

Performs other job duties as assigned.

Qualifications Summary

Job Competencies

Strong understanding of housing first principles, trauma-informed care, and harm
reduction strategies.

Excellent interpersonal and communication skills, with the ability to build trusting
relationships with residents.

Ability to manage a diverse caseload, prioritize tasks, and work independently while also
being a team player.

Proficiency in Microsoft Office Suite.

Knowledge of local housing resources, benefits programs, and social service agencies
preferred.

Bilingual or multilingual skills preferred.

Experience

1-2 years of experience working with a diverse population who are
experiencing mental health challenges, particularly those individuals diagnosed with
serious and persistent mental illness (SPMI) preferred

Experience working with individuals experiencing homelessness, mental health
challenges, or substance use disorders preferred.

Education

High School Diploma or GED required.

Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred

A combination of education and experience may be substituted for position requirements on case-by-case basis.

Skills

Case ManagementCrisis InterventionData TrackingEHRHarm ReductionHousing FirstMicrosoft OfficeMotivational InterviewingReferral CoordinationTrauma-informed Care