Case Manager Lead

The Case Manager Lead provides consultation, technical guidance, and quality oversight to direct service staff delivering Health-Related Social Needs (HRSN) services. This role supports case planning, workflow coordination, case review, and program compliance efforts to ensure high-quality, trauma-informed service delivery.

The Case Manager Lead collaborates closely with supervisors and multidisciplinary teams to strengthen staff performance, promote adherence to agency standards, and support effective client outcomes.

Essential Duties

• Provides coaching, consultation, and technical assistance to HRSN case management staff.
• Reviews case documentation and service delivery practices to ensure quality, compliance, and adherence to agency standards.
• Supports operational coordination, workflow monitoring, and program audit activities.

Job Functions

• Serves as a subject matter resource to HRSN staff regarding policies, procedures, statutes, and regulatory requirements.
• Interprets and communicates updates to program rules, eligibility requirements, and agency standards.
• Provides training and ongoing coaching related to case planning, safety planning (including domestic violence considerations), and client engagement strategies.
• Observes staff performance and provides constructive feedback to supervisors to support professional development.
• Conducts case reviews to assess the quality of case plans, safety plans, assessments, and engagement strategies.
• Audits case files and documentation to ensure completeness, accuracy, and compliance with federal, state, and agency standards.
• Identifies workflow gaps or implementation concerns and recommends corrective actions.
• Facilitates and participates in case staffing and multidisciplinary team meetings.
• Advises staff on caseload management, service coordination, and appropriate use of rent and utility assistance.
• Tracks workflow and monitors deadlines to ensure compliance with program requirements.
• Provides modeling and coaching by meeting with clients alongside caseworkers when appropriate.
• Liaises with community partners, service providers, landlords, courts, and Coordinated Care Organizations (CCOs) to support coordinated service delivery.
• Supports court-related processes and provides guidance to staff accompanying clients to hearings.
• Maintains professional communication with law enforcement, attorneys, and community agencies as needed.
• Ensures confidentiality and adherence to agency policies, trauma-informed care principles, and harm reduction practices.
• Performs additional duties as assigned in support of program operations.

Supervisory Responsibilities

• This position does not have formal hiring or termination authority.
• Provides coaching, technical guidance, case review, and performance feedback to HRSN case management staff in coordination with the Program Supervisor or Program Manager.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–3 years of experience in social services, housing navigation, or case management.
• Demonstrated ability to interpret and apply federal, state, and local program requirements.
• Strong organizational, communication, and problem-solving skills.
• Experience maintaining confidential client records and using data management systems.
• Basic computer proficiency (Google Suite, case management software).
• Ability to collaborate with multidisciplinary teams and community partners.
• Valid driver’s license and reliable transportation required.

Preferred Qualifications

• Four (4) or more years of experience in case management, HRSN, or care coordination.
• Prior leadership or mentoring experience supporting case management staff.
• Familiarity with Oregon Health Plan, CCOs, and OHA 1115 Waiver HRSN programs.
• Knowledge of trauma-informed care, motivational interviewing, and person-centered planning.
• Experience working with diverse, marginalized, or rural populations.
• Bilingual proficiency preferred.
• Experience using systems such as Unite Us, Epic, or Salesforce Health Cloud.

Working Conditions

• Ability to sit for extended periods while reviewing case documentation and completing reports.
• Ability to walk up and down stairs and move throughout shelter, office, and community sites.
• Ability to lift up to 20 pounds and assist with light physical tasks (e.g., transporting materials or setting up meeting spaces).
• Ability to perform job duties that may involve bending, twisting, or reaching.
• Ability to travel locally for client support, court accompaniment, meetings, and community partner coordination.
• Fully on-site, with potential for hybrid flexibility after the first 90 days of employment.

Why Just Compassion: Benefits & Total Rewards

Just Compassion is committed to supporting the health, well-being, and professional growth of our team members. Benefits for eligible employees may include:

• Medical, dental, and vision insurance plans
• Employee Assistance Program (EAP), providing confidential counseling, financial, and legal support at no cost to team members
• Individual Retirement Account (IRA) retirement savings option
• Paid time off (PTO) for eligible employees
• Paid sick time in accordance with Oregon law
• Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO), Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act (FMLA), as applicable
• Wellness time to support overall employee well-being
• Eleven (11) paid holidays annually
• Professional development opportunities

Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services.