Case Worker-PT

Job Title: Case Worker- Part-Time

Department/Program: Casa Boricua OAC

Reports To: Program Director
FLSA Status: Non-Exempt
Work Location: 920 East 173rd Street, Bronx NY 10460
Salary Range: $32.03/hour (25 hours/week)

About SHOPP:

Neighborhood Self-Help by Older Persons Project (SHOPP) enhances the strength and resilience of individuals, regardless of age or ability, through innovative programs and support services. SHOPP is committed to building vibrant communities where all individuals are empowered to lead fulfilling lives with meaningful connections and purpose, while serving diverse communities with dignity, respect, and cultural responsiveness.

Position Summary:

The Case Worker provides case assistance services to participants in SHOPP's Older Adult Center (OAC) program, helping older adults access benefits, entitlements, services, and community resources. The role includes outreach, participant registration, application assistance, supportive counseling, referrals, follow-up, and accurate documentation. The Case Worker reports directly to the Program Director and may provide day-to-day supervision and guidance to students or interns, as assigned, in coordination with the Program Director.

Essential Functions and Responsibilities:

The following duties are representative of the essential functions of this role and are not exhaustive.

Role-Specific Responsibilities

• Conduct Telephone Reassurance Services.
• Screen participants for benefits, entitlements, and services.
• Assist participants with applications for needed benefits, entitlements, and services, and follow up to ensure services are obtained.
• Provide supportive counseling as needed within the scope of the position.
• Provide information and referrals to appropriate agencies and identify community resources for consultation and referral.
• Maintain accurate, well-written, and timely case files using the assigned database.
• Complete work logs and track performance targets and participant outcomes for statistical reports.
• Conduct outreach and presentations on benefits and entitlements for SHOPP participants and community partners.
• Recruit and register participants for case assistance services and SHOPP's OAC educational and recreational activities.
• Develop and maintain partnerships and linkages with community groups.
• When assigned, provide day-to-day supervision of students or interns, including orientation, appropriate task assignments, work review, and feedback.
• Guide assigned students in developing professional skills and following SHOPP policies, confidentiality requirements, and participant service expectations within the scope of their placement.
• Coordinate with the Program Director and educational partners, as appropriate, on student learning objectives, evaluation input, progress, and concerns.
• The Case Worker may be assigned to work at other SHOPP locations as needed to support staffing coverage and program needs.
• Perform other tasks as assigned by the Program Director/ Leadership.

General Responsibilities

• Participate in supervision, team meetings, and organizational initiatives
• Maintain compliance with SHOPP personnel policies, procedures, and funder requirements
• Complete accurate and timely documentation, reporting, and administrative tasks
• Support program and organizational goals and meet established deadlines
• Demonstrate professionalism, accountability, and responsiveness in all aspects of work
• Work independently and collaboratively to support team and program success
• Demonstrate flexibility in supporting evolving program and organizational needs
• Complete other duties appropriate to the position as assigned by the Program Director or Leadership.

Qualifications:

Required:

• Bachelor’s degree in social work, or an associate degree with a minimum of two years of experience in a social service setting in the field of aging.
• Experience with community-based services for older adults.
• Knowledge of Microsoft Office applications and the ability to maintain accurate electronic records.
• Ability to screen participants for benefits and services and assist with applications, referrals, and follow-up.
• Effective verbal and written communication skills, including the ability to conduct outreach and presentations.
• Strong organizational skills and the ability to maintain case documentation, track outcomes, and manage follow-up responsibilities.

Preferred:

• Knowledge and experience with the older adult population and community-based services.
• Bilingual in English and Spanish.
• Proficient in computer systems, case documentation, and data entry.
• Familiarity with VIVE system preferred.
• Knowledge of benefits, entitlements, and community resources available to older adults.

Core Competencies:

This role is evaluated based on the following competencies:

• Job Knowledge: Demonstrates understanding of role responsibilities, program requirements, and applicable systems.
• Collaboration & Teamwork: Works effectively with colleagues, partners, and community stakeholders.
• Efficiency & Effectiveness: Completes work accurately, timely, and contributes to productivity and process improvement.
• Mission & Vision Alignment: Demonstrates commitment to SHOPP’s mission and integrates values into daily work.
• Problem Solving: Identifies challenges and implements thoughtful, practical solutions.
• Communication: Communicates clearly and professionally with internal and external stakeholders, demonstrating strong written, verbal, and active listening skills.

Leadership Competencies:

This role includes leadership responsibilities and is evaluated on the ability to effectively guide, support, and influence others in alignment with SHOPP's mission and goals. These responsibilities may include supervision of students or interns, as assigned.

• Guidance and Development: Provides clear instructions, practical support, and learning opportunities for assigned students or interns.
• Delegation and Accountability: Assigns tasks appropriate to students' experience and placement objectives, monitors progress, and reviews work for accuracy and completion.
• Coaching and Feedback: Provides timely, constructive feedback, recognizes progress, and addresses concerns in coordination with the Program Director.
• Professional Role Modeling: Demonstrates respectful participant engagement, sound judgment, confidentiality, and appropriate professional boundaries.
• Collaboration and Communication: Maintains effective communication with students, program leadership, and educational partners to support productive placements and consistent service delivery.

Physical and Work Environment Requirements:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Ability to sit, stand, and move throughout the workday
• Ability to travel to SHOPP locations and community sites as required
• Ability to work in office, community, and field-based environments
• Ability to lift and carry items up to 10 pounds
• Ability to walk, climb stairs, and navigate various environments
• Ability to attend community events, including evenings and weekends
• Ability to work in varying weather conditions

Work Schedule and Travel:

• Typical work schedule: *Monday through Friday from 9:00 AM to 5:00 PM*
• Evening/weekend requirements (if applicable)
• Travel between sites or community locations (if applicable)

Disclaimer:

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. SHOPP reserves the right to modify this job description at any time.

Equal Opportunity Employer:

SHOPP is an equal opportunity employer and fosters a diverse, inclusive, and respectful workplace.