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Monzo

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Change & Continuous Improvement Partner Wealth

RemoteRemote

AI Summary

Leads and coordinates change initiatives within Monzo's Change & Continuous Improvement Wealth team, shaping how change lands across Customer Operations and driving efficient, user-friendly processes.

About this role

Change & Continuous Improvement Partner Wealth

Company: Monzo Location: Remote Type: Remote Category: financial, education, bank, operations, non tech

🚀 We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo ❤️


UK Remote - 💰£40,400 - £54,600 + Incentive Awards tied to your performance + Benefits

Applications close on Friday 8th May 2026 at 17:00.

About our team 🚀

The Change & Continuous Improvement wealth team is the bridge between our Product and Operations teams and keeps us agile, efficient, and always evolving.

You'll be at the heart of transformation: shaping how change lands across our Customer Operations teams, creating magical customer journeys, removing friction from processes, and empowering our teams to deliver better, faster, and more confidently. This isn't just

Please mention the word **CHERUB** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Skills

Benefit RealizationBusiness AnalysisChange ManagementCost ReductionCustomer JourneysData AnalysisKPI TrackingLean Six SigmaOperational ExcellenceProcess ImprovementProcess MappingProject ManagementRisk And ControlSOP DevelopmentStakeholder EngagementTransformation-programsWorkflow Design

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