Chargeback Analyst

Chargeback Analyst

Artech Information Systems is the #12 Largest IT Staffing Company in the U.S. and an employer of choice for over 7,000 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US and we welcome you to search the thousands of jobs in our cutting-edge GEM system for employment opportunities that fit your qualifications.

At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.

The role requires chargeback reconciliation of wholesaler/distributor claims for chargeback payments.

Chargeback data claim analysis and error resolution for those transactions that fail validation checks.

Issuance of accurate and timely payments processed within strict timelines for our trading partners in accordance to compliance, audit controls and policies.

Chargeback payments impact trading partner performance agreements, customer rebates, government pricing calculations and overall team performance.

JOB FUNCTIONS:

Reconcile on a daily basis all chargeback system and manual edit errors resulting from wholesaler/distributor claims that fail system validation checks.

Analyze original, resubmission, deductions claims and resolve pending errors in order to issue accurate and timely payments to the customer according to established client policies and procedures and departmental metrics, which adhere to the client Distribution Performance Support Agreement.
Act as a liaison between Trading Partners, Contract Operations, Sales Force and Contract Management & Operations regarding all contract, membership, and chargeback related issues.
Initiate contract membership inquiries to resolve outstanding chargeback variances.
Complete monitoring and compliance requirements:
Internal/external audit readiness
Initiate and participate wholesaler/distributor calls to address outstanding issues
Chargeback / sales/ duplicate quarterly monitoring activities
Scorecard and error analysis
Correction History Reports assessing Chargeback Analyst accuracy
Standard Operating Procedure (SOP) review
Chargeback adjustments
Support Chargeback Operations Department with miscellaneous tasks/projects, including partnering with client wholesalers/distributors and stakeholders to identify opportunities for process improvements. Identify and recommend methodologies to streamline or increase efficiency of overall chargeback reconciliation process.

Basic Requirements
• Ability to plan and manage multiple priorities with accuracy to meet strict deadlines
• Ability to work independently, evaluate data and form valid conclusions required
• Strong customer orientation, excellent customer service and interpersonal skills required
• Strong verbal and written communication skills required
• Ability to work independently, well with others and resolve issues quickly with minimum supervision required
• Familiarity with contracting policies, managed care, group purchasing organizations and wholesaler operations preferred

Qualifications

• Bachelor’s degree in business, accounting, finance, information system or equivalent preferred or 1-3 years relevant business experience.
  
• Relevant contract/chargeback experience preferred.
  
• Knowledge of Microsoft Access, Excel and Word.