Charter Retail Assistant

Sunreef Yachts Charter is expanding and seeking a motivated, highly organised, and detail-oriented Charter Retail Assistant to support our Retail Charter Broker and contribute to the continued growth of our global charter operations.

This role is ideal for a commercially minded professional with strong administrative capabilities and a genuine interest in the luxury yachting environment. You will play a key role in managing enquiries, supporting contract preparation, and ensuring seamless coordination throughout the charter booking lifecycle.

Key Responsibilities

• Manage and respond to client enquiries received through the company website, Yachtfolio, brokers, email, and digital platforms
• Qualify leads and coordinate closely with the Retail Charter Broker
• Assist in preparing charter offers, tailored proposals, and bespoke itineraries
• Support preparation and follow-up of MYBA charter contracts and related documentation
• Monitor option dates, APA payments, contract deadlines, and booking milestones
• Update and maintain yacht listings across Yachtfolio and other platforms
• Ensure accurate pricing, availability, specifications, and media are consistently updated
• Maintain accurate and structured records within the CRM system
• Assist with client follow-up before, during, and after each charter
• Coordinate internally with operations, accounts, and crew when required

Required Skills & Experience

• Previous experience in yacht charter, luxury travel, or hospitality preferred
• Knowledge of Yachtfolio
• Understanding of MYBA contracts and charter procedures
• Strong organisational and administrative capabilities
• Excellent written and verbal communication skills
• Ability to manage multiple enquiries simultaneously in a fast-paced environment
• High attention to detail
• Proficiency in Microsoft Office and CRM systems

Languages

• Fluent English (mandatory)
• Additional languages are a strong advantage

What We Offer

• Opportunity to join a globally recognised luxury yacht brand
• Direct exposure to international brokers and high-profile clientele
• Competitive remuneration aligned with experience and performance
• Performance-driven environment with growth potential within the charter division
• Involvement in international yacht shows and global events
• Career progression opportunities within Sunreef Yachts
• Paid Annual Leave + Sick Leave
• Basic Health Insurance