Chat Support

Roles & responsibilities

• Handle customer queries primarily via web chat.

• Educate current customers and potential customers on products and services.

• Should be willing to handle customer escalations and calls when need persists.

• Achieve the KPI’S and objectives in the cadence set by the team.

• Building connection/rapport to personalise the chat conversation.

• Be an active and responsible team member in all aspects of work.

Requirements

Must have

• Willing to visit office twice a week (Hybrid Model)

• 0-1 years of experience in chat or customer facing roles.

• Exceptional oral and written communication skills.

• Passion towards amazing customer experience.

• Excellent typing skills including speed and accuracy.

• Ability to multitask and manage multiple conversations simultaneously.

• Willing to work in rotational night shifts.

• Flexibility to work in night shifts.

• Good analytical and interpretational skills.

• Attention to detail.

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!