Posted 8 days ago
Claims Handler
AI Summary
A Claims Handler serves as the first point of contact for customers, guiding them through the claims process with empathy and precision while liaising with providers and regulators.
About this role
About the Role
Are you a people person with an eye for detail? At Allegiant Finance, we’re looking for Claims Handlers to join our friendly and professional team.
You’ll be the first point of contact for our customers, guiding them through their claims journey with empathy and precision. If you're passionate about delivering great customer experiences and ready for a new challenge, we want to hear from you.
Key Responsibilities
- Support customers through the claims process with professionalism and care
- Liaise with financial service providers and regulatory bodies like the Financial Ombudsman Service
- Review and assess key documents like Final Response Letters and FOS outcomes
- Maintain accurate records in our CRM system
- Communicate clearly via phone, email, and post
- Manage time-sensitive tasks such as redress offers and final decisions
What We’re Looking For
- 1 year+ experience in claims or customer service
- Excellent communication and interpersonal skills
- Empathy, patience, and attention to detail
- Organised, proactive, and able to meet deadlines
What You’ll Get
- £24,023 annual salary
- 25 days holiday + bank holidays
- Holiday buy scheme
- Hybrid working
- Paid parking
- Modern office with excellent facilities
- Great transport links
Ready to Apply?
Join a supportive team where your voice is heard and your growth is valued. Apply now to start your career with Allegiant Finance!
