Posted 1 month ago
Client and Network Queries Manager
AI Summary
Manages the Client & Network Partner Queries team within Visa Payments, leading compliance-risk control activities including financial crime compliance, regulatory compliance, and SLA-driven client query resolution.
About this role
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Team Summary
Visa is seeking aClient&NetworkManager to joinVisaPayments Limitedteam, part of Visa’s Money Movement Solutions business.
What aClient and Network QueriesManager does at Visa:
The Manager within the Client & Network Partner Queriesis responsible forworking alongside the ComplianceLeadership team,assistingwithcoachingand supporting the delivery,maintenanceand improvement of thecompliance-risk control framework.
The compliance-risk control framework includes financial crime compliance and regulatory compliance.
The core responsibilities for this role are as follows:
Providing leadership and direction to the compliance team and direct reports specifically, through regularengagement around Group Compliance and individualobjectivesand deliverables
Allocating work and setting delivery expectations using objective setting within the professionaldevelopment / appraisal process
Identifyingtraining / skill-set requirements and coaching direct-reports
Delegate andprioritiseworkload, setting delivery expectations with oversight and guidance
Oversight to ensure SLAs and deadlines at met
Deal with escalations from Network Partners,assistin understanding their regulatory requirements andimplement theappropriate controlsto mitigate internal/external concerns
Deal with escalations from case analysts
Ensuring client queries are actioned within adefinedSLA
Assistmonitoring and screening teamsin the review of new controls/rules at periodic review, consideration risk,relationshipand service
Produce and develop management information in alignment with regulatory and internal policy/riskexpectations
Identifytrends, and use data to suggest improvements to effectively resolve service issues
Provide demonstrations of the VPL business, our product and internal control framework to internal andexternal stakeholders
Identifyand internally escalate actual or suspected financial crime incidents
Ensuring clients are within legal parameters and not undertaking ML orprohibitedactivities
Conducting and/or overseeing compliance monitoring reviews and audits
Develop andmaintainrelevant procedures and tools.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
What you will need:
7+ years of relevant experience in financial crime compliance, risk, or a related financial services environment, ideallywithin the financial services,paymentsor fintech industry.
2+years’ people management or team leadership experience, with a practical coaching style and the confidence to support, challenge and develop analysts in a high-volume environment.
Strong analytical and risk-based decision-making skills, with the ability to review complex information,identifykey riskindicatorsand reach balanced, well-reasoned conclusions.
Excellent communication and influencing skills, with the ability to explain riskandcontrol clearly to stakeholders atdifferent levelsof seniorityand externa clients (facing clients experience)
Strongorganisationandprioritisationskills, with the ability to manage competing deadlines, operationalpressuresand stakeholder expectations without compromising quality or control.
High attention to detail and strong written documentation skills, with the ability to produce clear,conciseand audit-ready rationale for decisions,approvalsand escalations.
Collaborative and pragmatic working style, with the ability to build trusted relationships across commercial, operational, risk,complianceand network partner teams.
Continuous improvement mindset, withcuriosity,resilienceand the ability toidentifypractical ways to improve controls, efficiency,consistencyand team ways of working.
Preferred qualifications and experience:
Bachelor's degree in business, Finance, Law ora relatedfield, or equivalent practical experience.
Relevant financial crime or compliance certification, such as CAMS,CFEor equivalent, is desirable.
Experience supporting procedure governance, control testing, audit responses, regulatoryrequestsor financial crime remediation activity is desirable.
Experience supporting system enhancements, process automation or workflow improvement initiatives is desirable
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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