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Civitech

Posted 3 months ago

Open

Client and Operations Support Specialist

AustinRemoteFull-time

AI Summary

Support role handling client communications and operational tasks for Civitech's mail program; collaborates with the Mail Program Director to ensure client materials and updates meet standards.

About this role

Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win, and support the success of progressive causes. Since its founding in 2019, over 500 partners -- a range of nonprofit organizations, national political committees, and individual campaigns -- have utilized Civitech’s tools to reach tens of millions of voters to help create a more equitable and progressive democracy.
Civitech is a remote-first company hiring within our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY); Civitech does have an office in Austin, TX.
It is important that our team reflects the diversity of the organizations we seek to serve. We strongly encourage women, people of color, LGBTQIA+ people, and others otherwise underrepresented in the technology sector to apply.
This is a temporary role expected to run through November 2026. While there may be the potential for extension depending on business needs, candidates should apply with the understanding that the position is currently scoped as a fixed-term role.
The Client and Operations Support Specialist will support our mail program by ensuring seamless communication with clients, compiling and sharing critical information, and assisting with operational tasks to help drive Civitech’s mission forward. This role is integral to maintaining our high standards of client engagement and operational efficiency, ultimately contributing to our mission of increasing civic participation and supporting progressive causes.

Civitech's Values:

  • We act with Integrity – At Civitech, we hold ourselves to the highest standards and value open and transparent communications with all of our stakeholders. Our rigorous approach to product design, testing, and data science leads to accurate assessments of our outcomes and challenges us to constantly improve our tools.
  • We are Changemakers – As a team, Civitech seeks to make transformational change in our democracy by eliminating obstacles meant to hamper contribution from every member of the community.
  • We are Collaborators - Buoyed by our mission, we look for opportunities to partner with everyone committed to making democracy easier to participate in. We seek to understand the challenges our partners face and use our skills and creativity to help them solve them.
  • We are Bold – We recognize that disruptive change won’t come with doing business as usual. Civitech seeks to revolutionize civic participation by bringing innovation and creativity to politics.

    • What You Will Do:

  • Communicate professionally with clients to understand their needs and provide timely updates on their mail campaigns.
  • Craft clear, effective messages to clients and internal stakeholders.
  • Compile and organize information from internal teams to share with clients.
  • Develop and refine client-facing materials, including guides, templates, and reports.
  • Conduct onboarding sessions with new clients to gather job requirements and ensure a smooth start to their mail campaigns.
  • Assist with internal operational tasks and support the mail team in daily activities.
  • Collaborate closely with the Mail Program Director to ensure all client communications and materials meet Civitech’s standards of excellence.
  • Perform additional administrative and operational duties as needed to support the broader team.

    • About You:

  • Strong communication skills, both written and verbal.
  • Experience in client-facing roles, preferably in a political, advocacy, or nonprofit environment.
  • Ability to compile and organize information from multiple sources.
  • Excellent organizational skills with attention to detail.
  • Ability to work independently and as part of a team.
  • Familiarity with political campaigns, voter registration efforts, or advocacy work is a plus.
  • Experience in administrative or operations support roles is an advantage.
  • Committed to leveraging technology and data products to help Democratic candidates run for office and win, empower progressive causes, and increase civic participation.

    • Skills

    Client CommunicationsDocument DraftingGuidesInformation CompilationMail Program CoordinationOnboardingOperational SupportReportsStakeholder ManagementTemplate CreationTemplates

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