Client Care (Admin Assistant)

Description

If you like being where the action is, building relationships, and making things happen, you’ll fit right in. We’re looking for a Client Care Specialist to join our team and play an important role in the experience we create for our customers every day.

In this role, you’ll be at the heart of our operation—connecting with customers, collaborating with our Sales, Shipping, and Inventory teams, and making sure every interaction with CTI is a positive one. As one of the first faces and voices our customers encounter, you’ll have the opportunity to make a lasting impression.

No two days are exactly alike, so this is a great role for someone who enjoys variety, teamwork, problem-solving, and staying on the move. You’ll work alongside an energetic team in a company that’s growing. We offer competitive benefits, including daily lunches made by an in-house chef.

If you’re friendly, organized, adaptable, and love making people feel taken care of, we’d love to meet you.

Essential Duties and Responsibilities:

• Answer customer phone calls and distribute as appropriate.
• Process sales orders via our CRM.
• Distribute general inbox emails to CTI personnel and handle customer requests.
• Send order acknowledgments to customers confirming shipments and shipment dates with copies of appropriate paperwork.
• Continually maintain customer data in our CRM.
• Review shipping paperwork as needed.

Requirements

Qualifications, Knowledge, Skills & Abilities:

• High school diploma or equivalent (required); college coursework or other formal training in related field (preferred).
• Bilingual Spanish/English (preferred). The ability to communicate effectively in both English and Spanish is preferred to communicate with Spanish-speaking customers and effectively perform the essential functions of this position.
• High attention to detail.
• Excellent verbal and written communication skills.
• Excellent reading comprehension.
• Excellent interpersonal and engagement skills.
• Proficient with Microsoft Office Suite.