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Kraken

Posted 7 months ago

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Client Delivery Lead - Kraken Distribution

MelbourneOn-siteFull-time

AI Summary

Mid-level Client Delivery Lead responsible for coordinating implementations and improvements for energy distribution clients, working with technical stakeholders to deliver products and align with client needs.

About this role

Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Our team
Members of the Kraken Tech team need to be shining examples and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of customers and operations teams in other companies and convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis. We are fundamentally changing the way that energy companies work. We put customer happiness and cost competitiveness first with great people, technology and ways of working.
Who are we looking for?
We are looking for a brilliant mid-level Client Delivery Lead who has experience working with technical stakeholders (developers, QA, solution architects) within the Australian energy distribution sector. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.
We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
The Client Delivery Lead needs to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.

What you'll do

  • Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken
  • Identify new ideas and technology to improve the product
  • Ensure a balance between flexibility for the client and efficiency for the product
  • Support the business with issue resolution for the product
  • Support the engineering teams to deliver product features
  • Ensure we are constantly reviewing and adapting to customer and business needs

    • What you'll have

  • Experience delivering tech in energy distribution is preferred
  • Ideally, experience in or understanding of meter to cash processes in distributors
  • Strong influencing skills and ability to challenge traditional ways of thinking
  • Experience of working with significant complex delivery pipelines for clients
  • Strong agile delivery experience and product management skills
  • Experience of product management and customer journeys
  • Experience working with technical stakeholders (developers, QA, solution architects)
  • Solid understanding of technology and associated trends
  • Excellent communications, collaboration and presentation skills
  • Degree qualified equivalent, with strong client delivery and/or product ownership experience
  • Patience - our clients are undergoing huge transformations that take time and require our understanding
  • Consulting experience is a plus

    • Skills

    Agile DeliveryAI-driven CommunicationsCIS, Billing, Meter Data ManagementClient Relationship ManagementCloud Or Software Delivery PipelinesCRMCross-functional LeadershipDevelopers CollaborationDigital TransformationEnergy Distribution DomainIssue ResolutionMeter To Cash ProcessesPresentation And CommunicationProduct ManagementQA CoordinationRequirements GatheringRoadmap ExecutionSolution Architecture CoordinationStakeholder Management

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