Posted 1 month ago

Client Delivery Manager

SydneyHybridFull-time

AI Summary

A Client Delivery Manager orchestrates the technical delivery and implementation of client onboarding onto Constantinople’s AI-native banking platform, managing project plans, dependencies, and cross-team coordination.

About this role

Constantinople delivers a new era of AI-native banking. Constantinople provides banks with a fully-managed software and AI operational platform, which brings together customer experience, product, data, operations, compliance and infrastructure in a single platform.

Constantinople’s AI-native platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with AI at scale. By removing the operational complexity of banking, Constantinople enables our client banks to focus on their customers and the business of banking.

The Role

We’re looking for a client delivery manager to orchestrate the technical delivery management of client onboarding onto our platform and create a scalable playbook and framework to run future client delivery programs. You’ll be pivotal in leading teams to execute client configuration and deployment activities, working cohesively with clients as well as product, engineering, legal, compliance, service & operations teams.

A Client Delivery Manager at Constantinople will be responsible for all the ins and outs of setting up banking configurations across clients, driving decisions with client stakeholders, outlining timelines/delivery and acting as a co-ordination point across working level teams (both in clients and within Constantinople) to lead the end-to-end client implementation, whilst being able to adapt to the dynamic nature of life at a start-up. You’ll also work closely with solution engineers who will be responsible for the technical configurations on platform

What You’ll Do

Manage the implementation and execution project plan, including dependencies from clients and teams (product, engineering, legal, compliance, servicing and operations)

Act as the single owner of client delivery plan and ensure successful delivery

Manage critical activities (e.g. testing windows, release co-ordination, go-live and cutovers)

Ensure consistency in how client onboarding and delivery occurs across the company, and a playbook to scale

Manage the client delivery relationship across 1-2 clients and co-ordinate activities across multiple programs simultaneously

Work with Solutions Engineering to manage configurations on platform

Work with engineering and internal teams to incorporate the company roadmap into the client delivery roadmap surface and mitigate delivery risks and issues

Effectively manage changes in project scope, keeping the end-goal in mind

Who You Are

3-5 years experiences in technical program management roles in tech organisations across technical and non-technical deliverables

Be hands-on and execution orientated

Strong problem solver

Effectively managing product & engineering teams and working with client stakeholders

Detail oriented and managing complex decisions

Comfortable managing engineering delivery and complex dependency management

Have a delivery management toolkit that allows you to work across different types of initiatives and teams

Skills

Configuration ManagementDelivery ManagementDependency ManagementImplementation PlanningProgram ManagementProject PlanningRisk ManagementStakeholder Management