Client Director

About the job

Note: We're not actively filling this role right now. But great people don't show up on command. And we know that. So if this description gets you excited, we want to hear from you. We want to be transparent about where we stand and when we're hiring. But we don't let a strong match pass by. If your profile fits, expect to hear from us. Spotted another role at November Five that sparks your curiosity? Go for it.

As a Client Director you own client relationships end to end.

You work with senior decision-makers, uncover the real challenges behind the brief, shape opportunities, win the work, and ensure impact is delivered.

All in close partnership with our clients key decision-makers and our product, design, and tech teams.

You are accountable for the client outcomes, revenue growth, and margin quality across your client portfolio.

Core responsibilities

Grow N5’s business with existing and target clients through active pipeline building.

• Lead senior client relationships as a trusted partner.
• Identify, shape, and win opportunities that create clear value for both client and N5.
• Turn client challenges into clear business cases and ROI.
• Set clear outcomes, scope, and expectations from first conversation through delivery.
• Protect delivery quality and margins in close partnership with PMs and delivery leads.
• Keep the state of the relationship visible: forecast, risks, opportunities, sentiment.

The clients you work with

• Large consumer enterprises - most of our clients are €500M+ in revenue.
• Commercial decision-makers - Directors, VPs, and C-level leaders.
• Organisations facing high-stakes challenges in go-to-market, customer experience, and growth.

What you market, sell, deliver

• Custom enterprise application development (mobile & web).
• Digital CX solutions that empower go-to-market, customer experience, customer and revenue growth.
• Delivered on an outcome-based or fixed price / fixed scope basis.

Requirements

Your experience

• Proven track record closing and growing enterprise accounts (≥ €250k deals, ≥ €1M accounts).
• Comfortable operating with senior executives in complex, multi-stakeholder environments.
• Experience in digital CX and custom enterprise solutions - you understand how digital products create business value.
• Minimum 10 years combined experience across delivery and commercial roles (with a healthy split on each side).
• Product or consultancy background (Product Manager is a strong plus) - you know how work gets built, delivered, and scaled.

What you bring

• You understand the client’s business, spot the real challenges, and turn them into outcomes we can deliver.
• You know what we do well, where we don’t play, and you act accordingly.
• You care about outcomes that last - not quick wins.
• You help others grow and stay open to feedback yourself.
• You stay calm when things get complex and the stakes are high.
• You make good calls - knowing when to push, pause, or ask for help.
• You take ownership, follow through, and avoid surprises.
• You communicate clearly and directly. No BS.
• You spot opportunities early and act on them.
• You bring a relevant network and know how to use it responsibly.
• You show up, stay close to clients and teams, and take responsibility for what happens next.

Benefits

Why November Five

• You work on high-stakes digital challenges where outcomes matter and failure isn’t an option.
• You get **real ownership and trust **, not layers of approval or micromanagement.
• You operate in an environment that values clarity over noise and ** outcomes over activity.**
• You grow with a company that’s **ambitious, independent, and still very hands-on **.
• You work across **Europe, the Middle East, and beyond **, with exposure to diverse markets and challenges.