Client Engineer

This is a full-time/on-site position to be worked out of our Tucson, Arizona office.

Please note: Eclipse does not offer a relocation package for moving expenses. The ideal candidate will already be based in Tucson, AZ or ready to transition locally.

The Client Engineering department serves as a vital link between the commercial, clients and the technical teams. Eclipse Data Innovations is looking for an engineer that will be instrumental in ensuring a successful experience for our global clients. Your role will involve, among other duties, to effectively convey complex product and technical information to the sales and marketing teams during sales process, to assist with product implementation, and, to provide support and training to fulfill customer needs. In other words, to effectively become product evangelists for our flagship product, SourceOne.

Key Responsibilities:

• Product Demonstrations and Presentations: Assist the Sales team to conduct detailed product demonstrations, showing potential customers how the product works and its advantages.
• Needs Analysis and Solution Design: Work closely with the sales team and potential clients to understand their specific data-related challenges and objectives. Based on this, they propose a product best use-case for integrating the product with the customer’s existing systems or processes.
• Liaison Between Sales and Engineering: They act as a bridge between the sales team and the engineering or product development teams. This involves translating customer needs into technical requirements and conveying technical feedback to improve the product.
• Post-Sales Support: Provide necessary technical support after the sale, assisting with the implementation of the product and ensuring it is working as intended.
• Training and Education: Responsible for training both the sales team and customers on the technical aspects of the product to ensure everyone involved understands how to use and sell the product effectively.
• Feedback Loop: They gather feedback from customers and share it with the product development team to influence future product improvements and updates.
• Assist in building internal processes for codifying our team efforts. This may include documented processes for technical demos, worksheets to assist clients pre-implementation, deployment guides etc.
• Other duties as required.

Job Requirements:

• Bachelor’s degree in Data Science, Management Information Systems, a relevant specialized engineering field or a related field
  
• Exposure to knowledge engineering and knowledge graphs is preferred
  
• Minimum of 3 years of experience in a client-facing role
  
• Minimum of 3 years of experience in engineering/scientific enterprise software analytics solutions
• Excellent communication and interpersonal skills
  
• An open mind and ability to think beyond the conventional
• Ability to prioritize tasks and manage multiple projects simultaneously, while also paying attention to details and deadlines
• Proactive attitude and eagerness to learn and adapt, as this role requires continuously improving skills and keeping up with the latest trends
• Willingness to take ownership and responsibility for product success; shows passion and is invested in the product as well as in our business