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Posted 3 days ago

Client ExecutiveWTW · Istanbul

Client Executive

IstanbulOn-siteFull-time

AI Summary

Delivers agreed insurance services to clients day to day, maintaining satisfaction and SLA compliance while working with account executives and brokers on solutions and delivery strategy.

About this role

We are seeking a dynamic and driven individual to join our team as a Client Executive. As a Client Executive you will be responsible for delivering the agreed-upon services to our clients.


The Role

  • Interact with clients on a day-to-day basis, ensuring the delivery of exceptional service and maintaining a high level of client satisfaction.
  • Uphold the SLAs to meet client expectations and ensure service delivery standards are met.
  • Work with Account Executives and Brokers in determining appropriate solutions and structuring
  • Actively contribute to the development and improvement of delivery strategies, sharing insights and recommendations based on client interactions and feedback.

Qualifications

The Requirements

  • 0-2 years experience
  • Bachelor's degree from a reputable university
  • Excellent communication skills in English and Turkish
  • International exposure is a plus
  • Strong skill set in delivering a high level of client service
  • Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
  • Self-motivated, persistent, willing to learn and result-oriented
  • Ability to build productive trust relationships with clients

This role offers a hybrid work schedule, allowing for a combination of remote and in-office work to support flexibility.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email .

Skills

Client Relationship ManagementClient Service DeliveryEnglish CommunicationInsurance BrokingService Delivery StrategySLA ManagementSolution StructuringStakeholder ManagementTurkish Communication

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