Client Program Manager

Job Description:

Role overview You’ll be one of the primary day-to-day owners of our clients’ training program operations. You’ll manage registration reports, coordinate travel and onsite logistics, handle vendor partners, and resolve issues in real time so attendee experiences are seamless. You’ll also keep data clean, reporting tight, and continuously look for ways to improve how we deliver.

What you’ll do

• Coordinate end-to-end logistics: air, ground transportation, and hotel blocks; manage rooming lists and cut-off dates.
• Produce accurate reporting: daily/weekly registration dashboards; rooming lists; monthly, quarterly, and annual program reports.
• Prepare participant materials: name badges, agendas, welcome communications, travel itineraries.
• Communicate clearly with participants and hotels to confirm accurate travel, room, and program details.
• Deliver high-satisfaction support: troubleshoot and resolve participant issues with speed, empathy, and program knowledge.
• Manage vendors and partners: maintain strong relationships with hotels, transportation, and food vendors; support rate/terms negotiations and service delivery.
• Conduct unannounced service checks to assess vendor performance; document findings and drive corrective actions.
• Maintain data and support invoicing with accurate headcounts, room nights, and change logs.
• Track program SLAs, budgets, and timelines; flag risks early and execute mitigation plans.
• Collaborate on special assignments and cross-functional projects as needed.
• Contribute to SOPs, playbooks, and continuous improvement across tools and workflows.

Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as team members. Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected].