Posted 18 days ago
Client Relations Manager
AI Summary
The Client Relations Manager builds and nurtures relationships with high-net-worth clients and partners, leads the sales cycle, coordinates with finance and operations, and drives repeat business and KPI achievement.
About this role
LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.
As a member of the Sales Team, Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:
ESSENTIAL FUNCTIONS
Prospect and develop new client leads in collaboration with the Marketing team
Qualify prospective clients to ensure a good fit and long-term partnership potential
Work with the Owner Partner Team to tailor proposals across company offerings
Lead the closing process and coordinate with the Finance team to ensure payment completion
Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services
Build and maintain strong client relationships to drive repeat business and long-term loyalty
Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores
COMPENSATION
Competitive gross monthly salary ranging from €3,000 to €3,400
Commission Plan structure
Minimum of 20 days of paid time off annually
Paid public holidays in accordance with the Serbian holiday calendar
Paid sick leave in accordance with applicable Serbian labor law
Work equipment stipend
Private health insurance
Flexible work schedule, subject to business needs and management approval
Requirements
SKILL AND KNOWLEDGE QUALIFICATIONS
4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals
Proven track record of success in sales and increase in revenue
Exceptional verbal and written English communication skills
Strong experience with CRM, presentation, and other online productivity tools
Multi-tasking capabilities and working effectively under deadlines
Experience and love for international travel are highly desirable
