Client Relations Specialist, Energy

The Client Relations Specialist plays a critical role in supporting and servicing existing client accounts by acting as a key liaison between clients, internal sales teams, channel partners, and energy supply partners. This role is responsible for maintaining strong relationships, ensuring accurate and timely contract processing, and resolving post-sale issues to deliver high-quality client experience throughout the contract lifecycle.

Serve as a primary point of contact for assigned client accounts, including communication related to contract status, billing questions, service changes, and ongoing support

Manage and monitor a shared client relations mailbox, ensuring timely responses, proper triage, and appropriate follow-up on inbound requests

Maintain strong working relationships with energy suppliers to support issue resolutions

Partner closely with internal sales teams to support active accounts, clarify contract details, and assist with client needs

Support channel partners by addressing questions and assisting with client-related requests and post-deal support

Track and document account activity, communications, and issue resolution in internal systems to ensure visibility and accountability

Troubleshoot post-sale issues such as enrollment delays, billing discrepancies, or supplier rejections and drive them to resolution

Escalate complex, time-sensitive, or high-impact issues appropriately while maintaining ownership through resolution

Identify recurring issues, process gaps, or trends and contribute to continuous improvement initiatives

Maintain compliance with internal policies, documentation standards, and industry requirements

Bachelor’s degree in Business, Finance, Operations, Analytics, or equivalent experience in lieu of degree

Strong proficiency with Microsoft Office, especially Excel

Strong analytical and detail-oriented aptitude; a high degree of accuracy

Excellent communication and organizational skills

Ability to manage time effectively, set priorities and meet deadlines

Ability to learn and adapt to change

Prior experience in customer service or professional services related environments

Experience in energy, utilities, or a contract-heavy operational environment

Exposure to finance-adjacent workflows (billing, margin analysis, reporting)

Work environment: Hybrid work environment (3-days a week in office) with regular use of computer systems, email, spreadsheets, shared inboxes, and internal platforms

Physical requirements: Prolonged periods of sitting and working at a computer. Frequent use of keyboard, mouse, phone, and standard office equipment. Occasional standing, walking, bending, and lifting of standard office materials up to 25 pounds

Schedule expectations: Standard business hours with flexibility as needed for client, supplier, contract-processing, or issue-resolution needs