Posted 27 days ago
Client Service Manager
PragueHybridContract
AI Summary
Manages outsourced client relationships, ensuring service delivery aligns with SLAs and Statements of Work. Oversees account maintenance, connectivity setup, signature verification, and cross-team collaboration with a Governance Hub.
About this role
Hybrid
Lokation: Prague 8, HO 50 %
Languages: Fluent English and Czech, (German B2 is a plus)
Level: Senior
Level: Senior
Form of cooperation: Contraktor
Start date: asap
Allocation: Full-Time
Allocation length: Long term
The role of the Client Service Manager is to ensure that value is achieved as anticipated from the outsourced relationships. He/ she is responsible for overall compliance of services as expressed in the Statement of Work and Service Level Agreements and for making sure that any problems with the day-to-day delivery of services provided by the service provider are minimized. This position oversees planning and forecasting of service consumption, quality of service and customer satisfaction.
Task and responsibilities:
|
• Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP • Connectivity setup: Allowing clients to instruct and receive reporting on their accounts • Signature Verification: Providing signature verification services for Clearstream entities • Monitor, verify and execute incoming internal & external requests • Verify accuracy and completeness of the requests, follow up and ensure proper execution • Collection and storage of customer documentation • Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub • Provide regular status to the Project |
Mandatory skills and experiences:
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• Strong organizational and solution-oriented skills, attention to detail • Ability to work independently as well as in a team in a diverse international environment • Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability • A keen interest in enhancing your skillset and your understanding of the capital markets |
Optional skills:
Experience with SAP systems, account maintenance and archiving tools is an advantage
• German level B2 is a plus
• German level B2 is a plus
WEB
Skills
Account MaintenanceArchiving ToolsClearstreamConnectivity SetupDocument ManagementSAPSignature VerificationSLA Management
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