Posted 1 day ago

Client Service Professional (French Speaking)

PlantationOn-siteFull-time

AI Summary

Delivers high-quality customer service to clients by handling inbound and outbound calls, researching account transactions, processing requests, and resolving issues including delinquencies, payoffs and refunds, primarily in French and English.

About this role

This is an in-office position. Some remote opportunities are available after 6 months of employment. Hours are 9am to 5:30pm Mon-Thurs and 8:30am to 5pm on Friday.

Bilingual a Plus ++ ( English / French)

Customer Service Primary Responsibilities:
The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients.
Customer Service General Description:

Researching of caller transactions.
Processing caller requests.
Helping callers understand account information.
Providing issue resolution.
Responding to inbound caller inquiries,
Send educational material that are responsive to our callers' needs,
Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,
Resolve creditor & or caller inquiries by making outbound calls.
Any other tasks as assigned by the Supervisor
Handle Customer Service issues for clients

Customer Service - Minimum Requirements:

High School diploma
Strong people skills and be able to communicate effectively both orally and in written form
Knowledge and use of PC Systems and MS Office applications is a must
Competency in a service organization environment
Ability to work independently
Self-motivated, willingness to constantly improve
Attention to detail and be able to multi-task and prioritize work on a daily basis
Be able to work Monday - Thursday 10 am to 6:30pm pm and Friday 8:30 am to 5:00 pm
Bilingual ( English / French )

This position is full-time and operates in a state-of-the-art call center.
Benefits Include:

Guaranteed Weekends Off
Medical/Dental/Vision
Paid Time Off
401k - with 50% match
Life & Disability
Paid Holidays
Paid Training

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