Posted 4 months ago

Client Service Specialist (Dutch)

Sofia City, BulgariaHybrid

AI Summary

Supports clients by answering questions, guiding through KYC, and providing platform tours. Resolves issues via live chat, email, and calls while collecting feedback to improve the client experience.

About this role

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Responsibilities:

Support our clients at all levels.

Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls.

Assist clients with the KYC procedure.

Provide a tour around the trading platform.

Build client trust and satisfaction through professional support and training.

Be keenly aware of the competitive landscape and understand financial markets.

Collect clients’ feedback and analyze how clients’ experience can be improved.

Keep open communication between the departments to resolve any issues

Requirements:

Proficiency in English & Dutch - C1+ level.

Advanced interpersonal and communication skills.

Ability to listen to clients and your team’s needs and find solutions.

Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote).

Excellent communication skills, both verbal and written.

Skills

Call Center/phone SupportClient Relationship ManagementCross-department CommunicationCustomer TrainingDutchEmail SupportEnglish (C1)Feedback AnalysisIssue ResolutionKYC ProceduresLive Chat ToolsTrading Platform Navigation

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