Client Success Engineer

What success looks like

• Clients rave about onboarding — because you made it seamless.
• You know our product inside and out — and make it better every day.
• You distill complex data into sharp, visual, executive-ready insights.
• You’re the reason clients trust PrePad at every step.
• You become one of the company’s top PrePad users — living in the product daily and helping shape it.
• You can wrangle messy, inconsistent client data into clean, repeatable inputs that make the product shine.

Responsibilities

• Partner with clients to ensure a frictionless onboarding and ongoing experience.
• Work hands-on with client datasets (often messy and unstructured) to extract, organize, and transform key inputs for PrePad.
• Collaborate with engineering and product teams to continuously improve user experience.
• Deliver high-impact, boardroom-level presentations that make data understandable and actionable.
• Serve as an internal expert on completions workflows and client needs.
• Balance technical problem-solving with strong interpersonal client engagement.

Must-Have Qualifications

• Current authorization to work in Canada. PrePad does not provide relocation or visa sponsorship. Do not apply if you require sponsorship.
• Stellar interpersonal skills and patience — you’re calm under pressure.
• Engineering degree.
• Experience wrangling, cleaning, transforming, and analyzing data (Excel, scripting, or other repeatable methods).
• Strong background in data management and optimization workflows.
• Experience supporting clients with technical systems.
• Proven ability to create executive-grade presentations (PowerPoint mastery).
• Comfortable working across software platforms and managing complex data inputs.

Bonus Points

• Experience with SQL, Python, and modern data libraries (NumPy, Pandas, Polars).
• Completions engineering experience, especially frac job planning/execution for operators.
• MBA or equivalent strategic/business training.

We're growing fast — and we need someone who can keep up.

PrePad is on a mission to make engineering workflows radically more efficient for completions teams. As our Client Success Engineer, you’ll be the bridge between top-tier clients and our world-class engineering team. This is a full-time hybrid role in Calgary; work from home, but be ready to step into the client’s office when needed.

PrePad does not provide relocation or visa sponsorship. Do not apply if you require sponsorship.